Nobert Shatebenta
Lusaka
Summary
Dynamic IT leader with extensive experience at African Vision of Hope, adept in project management and IT infrastructure management. Proven track record in developing disaster recovery plans and optimizing system performance. Skilled in effective communication and IT policy development, ensuring alignment with organizational goals while enhancing service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of IT Department
African Vision of Hope kafue
Lusaka
08.2022 - Current
- Performed regular maintenance checks on computer systems and networks.
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Maintained, monitored, and upgraded existing systems to ensure optimal performance.
- Analyzed workflows and established priorities for daily operations.
- Developed and implemented IT policies and procedures.
- Recruited, trained and supervised IT department staff.
- Managed backup, user account and helpdesk systems.
- Controlled operational IT budget and expenditures within department parameters.
Child Sponsorship IT Support Officer
African Vision of Hope kafue
Lusaka
04.2021 - 02.2022
- Monitored system performance to ensure optimal operations.
- Implemented security measures to protect data from unauthorized access.
- Performed routine maintenance and software updates on support tools and customer systems.
- Oversaw daily performance of computer systems.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Configured workstations, networks, servers and printers for end users.
- Assisted colleagues with complex IT problems or inquiries.
- Trained new employees on the use of computer systems and programs.
Teacher
African Vision of Hope kafue
Lusaka
02.2021 - 03.2021
- Remained calm and patient in student interactions to support individual growth and development.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Teacher
Boma Secondary School
Serenje
05.2020 - 08.2020
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Participated in professional development workshops related to instructional strategies or curriculum design.
- Conducted fitness assessments with students to evaluate their strength, flexibility, agility, coordination, speed and endurance.
- Instructed students in the fundamentals of a variety of sports including football, basketball, volleyball, track and field, and badminton.
Education
Bachelor of Information Communication Technology - Information And Communication Technology
Chalimbana University
Chongwe04-2025
CCNA Certification - Computer Networking
University of Zambia
Lusaka 02-2025
Diploma in Computer Studies - Computer Science
Malcom Moffat College Of Education
Serenje02-2020
Grade 12 General Certificate - High School
African Vision of Hope
Lusaka 11-2013
Grade 9 Examination Certificate - Primary
African Vision Of Hope Primary School
Lusaka11-2010
Grade 7 Examination Certificate - Grade 7 General certificate
Chikoka Primary School
Kafue12-2008
Skills
- Network troubleshooting
- System administration
- Project management
- Technical support
- Effective communication
- IT infrastructure management
- Technical support management
- IT process improvement
- IT change control
- IT asset management
- IT policy development
- IT problem-solving
- IT service delivery
- IT training and development
- Network administration
- Programming languages
- IT capacity planning
- Budget control
- Project planning
Certification
- cisco Network certified engineer
Timeline
Head of IT Department
African Vision of Hope kafue
08.2022 - Current
Child Sponsorship IT Support Officer
African Vision of Hope kafue
04.2021 - 02.2022
Teacher
African Vision of Hope kafue
02.2021 - 03.2021
Teacher
Boma Secondary School
05.2020 - 08.2020
Bachelor of Information Communication Technology - Information And Communication Technology
Chalimbana University
CCNA Certification - Computer Networking
University of Zambia
Diploma in Computer Studies - Computer Science
Malcom Moffat College Of Education
Grade 12 General Certificate - High School
African Vision of Hope
Grade 9 Examination Certificate - Primary
African Vision Of Hope Primary School
Grade 7 Examination Certificate - Grade 7 General certificate
Chikoka Primary School
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