NODDY KANYENDA
Choma,ZAMBIA
Summary
Results-oriented professional with expertise in strategic development and leadership. Proven track record in customer relationship management and business development, driving organizational growth and enhancing customer satisfaction. Experienced in regulatory compliance, contract negotiation, and profit and loss analysis, effectively executing change initiatives. Skilled in workforce management and business analytics, leveraging technical product knowledge to deliver impactful solutions.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work history
REGIONAL MANAGER
SOUTHERN WATER AND SANITATION COMPANY LIMITED
Choma, ZAMBIA
04.2003 - Current
- Navigated challenging market conditions to maintain steady growth in the region.
- Managed region-wide projects to successful completion.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Coordinated with other departments for smooth business operations.
- Led process optimisation initiatives to improve workflow efficiency.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Enhanced team's performance with regular coaching and feedback.
- Ensured compliance with company policies and procedures across all branches in the region.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Fostered a positive work environment, boosting employee morale.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Drove company mission and values, representing organisation at meetings and industry events.
- Achieved business objectives and benchmarks through strategic planning.
BRANCH MANAGER
SOUTHERN WATER AND SANITATION COMPANY
NAMWALA/KALOMO, ZAMBIA
03.2009 - 02.2015
- Ensured branch met all regulatory requirements for safe operation.
- Liaised with clients, resulting in strong relationships and repeat business.
- Provided excellent customer service, securing client loyalty.
- Improved branch productivity by implementing efficient work schedules.
- Ensured compliance with company policies, maintaining ethical standards.
- Conducted regular performance reviews for continuous employee development.
- Coordinated with other branches for seamless service delivery.
- Managed daily operations to ensure smooth running of the branch.
- Implemented new training programmes for improved staff performance.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Identified and resolved operational issues impacting productivity, performance or profitability.
WATER AND SANITATION FOREMAN
SOUTHERN WATER AND SANITATION COMPANY LIMITED
GWEMBE AND MONZE, ZAMBIA
05.2005 - 03.2009
- Fostered a positive work environment with strong leadership skills.
- Ensured safe working conditions through regular site inspections.
- Coordinated logistics for efficient material delivery and storage.
- Improved team performance for better project outcomes via effective mentoring and coaching.
- Resolved conflicts amongst team members, promoting a harmonious work environment.
- Oversaw compliance with health and safety legislation, reducing potential legal issues.
- Prioritised tasks effectively leading to improved workflow.
- Managed subordinates' shifts to optimise workforce utilisation on-site.
- Allocated resources wisely to minimise waste.
- Reduced downtime through prompt resolution of issues.
- Supervised tools and equipment maintenance, maximising their lifespan and efficiency.
- Conducted daily briefings to enhance communication within the team.
- Enhanced productivity by scheduling tasks efficiently.
- Led labouring teams by driving continued productivity to reach targets.
- Provided training in using safety gear and helmets to comply with safety procedures.
- Monitored progress to determine timely completion aligned to detailed design specifications.
PLUMBER - WATER
SOUTHERN WATER AND SANITATION COMPANY LIMITED
SIAVONGA, ZAMBIA
04.2003 - 05.2005
- Completed jobs on schedule, meeting client deadlines.
- Provided emergency repairs for immediate relief from plumbing issues.
- Installed various types of piping for improved water flow.
- Managed inventory of plumbing materials, avoiding unnecessary delays.
- Fixed leaks to prevent water damage and waste.
- Collaborated with other tradesmen for seamless project execution.
- Conducted routine maintenance, ensuring long-lasting functionality.
Education
DEGREE IN ENGINEERING - CIVIL ENGINEERING
THE COPERBELT UNIVERSITY
KITWE/ZAMBIA 08.2017 - 10.2021
DIPLOMA - WATER ENGINEERING
NATURAL RESOURCE DEVELOPMENT COLLEGE
LUSAKA/ZAMBIA 08.2009 - 08.2012
CRAFT CERTIFICATE - PLUMBING AND SHEETMETAL
LIVINGSTONE TRADES TRAINING INSTITUTE
LIVINGSTONE/ZAMBIA 01.1997 - 12.1998
Skills
- Solution-Oriented thinking
- Leadership excellence
- Change initiative execution
- Customer orientation
- Customer Service
- Business development
- Competitor analysis
- Regulatory compliance
- Business Analytics
- Technical product knowledge
- Contract negotiation
- Strategic development
- Workforce management
- Profit and Loss Analysis
- Customer relationship management
REFEREES
The following are names of people that know me well and i have worked with.
1. Dr. Charles Shindaile 2. Mr. Gift Monde Senior Techenical Advisor Managing Director
GIZ, Lusaka/ Zambia Southern Water and Sanitation Company Limited
+260 977418391 Choma/Zambia
shindailecm@zambia.co.zm +260 974972414 giftmonde2003@gmail.com
3. Mr. Wallace Shawa, Director of Operation, SWSC, Choma/Zambia. +260 977402943 textwally@gmail.com
Timeline
DEGREE IN ENGINEERING - CIVIL ENGINEERING
THE COPERBELT UNIVERSITY
08.2017 - 10.2021
DIPLOMA - WATER ENGINEERING
NATURAL RESOURCE DEVELOPMENT COLLEGE
08.2009 - 08.2012
BRANCH MANAGER
SOUTHERN WATER AND SANITATION COMPANY
03.2009 - 02.2015
WATER AND SANITATION FOREMAN
SOUTHERN WATER AND SANITATION COMPANY LIMITED
05.2005 - 03.2009
REGIONAL MANAGER
SOUTHERN WATER AND SANITATION COMPANY LIMITED
04.2003 - Current
PLUMBER - WATER
SOUTHERN WATER AND SANITATION COMPANY LIMITED
04.2003 - 05.2005
CRAFT CERTIFICATE - PLUMBING AND SHEETMETAL
LIVINGSTONE TRADES TRAINING INSTITUTE
01.1997 - 12.1998