Nokuthokoza B.L Mlandwa
Bulawayo
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant/Virtual Assistant
SamAlex
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
Sales and Marketing Officer
Equally Shared Marketing
07.2019 - 03.2022
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Ensuring transparency in accounting,reporting and documenting projects activities
Human Resources Intern
Zesa Holdings
08.2016 - 07.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Reviewing and revising the performance improvement plan forms
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
Education
Secretarial Studies And Office Administration
Action For Youth Foundation Trust
Harare,ZimbabweNo Degree - Diploma in Cyber Security
Alison
OnlineBachelor of Commerce - Honours Degree in Human Resources
National University of Science And Technology
Bulawayo,Zimbawe11.2019
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
Timeline
Office Administrative Assistant/Virtual Assistant
SamAlex
06.2022 - Current
Sales and Marketing Officer
Equally Shared Marketing
07.2019 - 03.2022
Human Resources Intern
Zesa Holdings
08.2016 - 07.2017
Secretarial Studies And Office Administration
Action For Youth Foundation Trust
No Degree - Diploma in Cyber Security
Alison
Bachelor of Commerce - Honours Degree in Human Resources
National University of Science And Technology
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