Nosizi Monica Malumo

Main Responsibilities include

• Continuously monitoring transactions within the mobile money system to identify suspicious activity and flag potential fraudulent transactions.
• Conducting thorough investigations into suspected fraudulent activities, gathering evidence, and preparing detailed reports for internal stakeholders and regulatory bodies.
• Educating customers/Partners on fraud prevention best practices and the importance of safeguarding sensitive information.
• Review and update customer documentation to ensure it complies with MTN mobile standards before onboarding the customer.
• Developing, implementing, and maintaining compliance policies and procedures to ensure alignment with legal and regulatory requirements.
• Educating employees on compliance-related matters through training sessions.
• Ensuring that Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures are followed for customer onboarding, transaction monitoring, and ongoing due diligence.
• Maintaining communication with regulatory authorities and responding to inquiries, audits, or inspections as needed.
• Preparing and submitting monthly reports to the Bank of Zambia and MTN Mobile money group office

Achievements

MD's award employee of the year-2024

• Main Responsibilities include(team lead):.
• Ensuring that zamtel products are displayed accordingly and are being sold for the correct prices within my assigned market/trade.
• Ensuring that there is brand visibility within my market.
• Preparing Daily,Weekly and Monthly sales Reports.
• Growing the retail universe by bringing on board more retailers to sale zamtel products.
• Managing a group of zamtel direct sales agents(DSA)and retailers aswell as building good relationships on behalf of the company in order to get good support.
• Ensuring that the DSAs have enough stocks every morning before going into the field and also ensuring availability airtime and simcards with our retailers.
• Accounting for the stocks that are given the DSAs.
• Ensuring that DSAs and retailers are meeting daily targets.
• Ensuring DSAs are doing quality simcard registrations.
• Preparing monthly payment schedule /commission reports for DSAs and retailers.
• Customer negotiations.
• Carryout trainings for new products to existing and new customers.
• Main Responsibilities include(Field Support Officer):.
• Manage a team of team leads and direct sales agents.
• Compile all reports submitted by team leads.
• Ensure that all team leads under my zone are meeting daily targets.
• Perform market visits for all zones assigned under me.
• Provide Detailed reports of market visits.
• Validate all documents sent through by team leads for creation to ensure they meet they agreed standard before a customer is brought on board.
• Achievements
• Managed to build a team of the required minimum number of sales agents needed.
• Built a retail universe in my assigned zone/market and build good working relationships with customers.
• Achieve sales target.

Main Responsibilities included:

• Maintaining Revenue Assurance and Fraud Management Systems and following processes that detect and pre-emit fraud.
• Analyzing reports to detect revenue leakages and identify the gaps in existing controls.
• Providing necessary reports to management by extracting them from databases and analyzing using excel.
• Performing re-rating for most of Airtel product portfolio, to check that customers are being charged / billed correctly.
• Monitoring and analyzing patterns and trends for all revenue streams.
• Pre and post-product launch testing and checking charging completeness, for GSM product and mobile money products.
• Monitoring network fraud and conducting process audits.
• Detecting fraud, act upon and initiate preventive measures and verify that fraud claim investigations are completed on time and in accordance with set policies and procedures in order to protect the integrity and to fight corruption.
• Assisting department head to produce required reports, both periodic and ad-hoc.
• Monitoring different kinds of processes within the company to ensure that there is minimum income leakage.
• Ensuring that before a product is launched it is thoroughly validated.
• Monitor different processes to minimize internal and external fraud.
• Analyzing the different revenue streams to keep track of the losses and profits being made and from which streams exactly.
• Data streams being my main focus.
• Reporting the revenue losses and profits identified.
• Managing and supporting all the processes pertaining to Revenue Assurance and Risk Management.
• Document fraud management processes (including standard operating procedures (SOPs) and Dashboards.
• Perform and maintain high levels of compliance (above 95%) for Fraud Controls stipulated in Fraud Activity Universe (FAU) to detect and plug Fraud losses.
• Assist in RA activities such as UATs, and all other RA controls as assigned by my supervisor
• Achievements.
• Have ensured that all forms of fraud identified in the organization are acted on promptly so as to avoid the loss of revenue through fraudulent activities.
• An Effective team member of the fraud unit.
• Significant contribution to monitoring of fraudulent alarms on the Airtel system.
• Contributed to strengthening the automation of daily fraud activity controls.

• Main Responsibilities included:
• Creation of and supporting of users on the applications being used by the bank.
• Installation and management of various application software.
• Compiling various monthly reports related to Information Technology activities.
• Conducting daily checks on different application servers to ensure optimal functionality.
• Resolving errors encountered by different users of Information Technology equipment on applications.
• Assisting in generating backups and restoration of data.
• Participation Information Technology monthly meetings and reporting.
• Service desk duties which included:.
• Picking up phone calls from people that needed help from the IT department.
• Chair IT daily meetings and record minutes for the meetings.
• Maintain filing systems and track all PR and POs with regards to the IT department.
• Administrative support, booking of venues for meetings and workshops for the IT Department.
• And also perform any other administrative duties assigned in the department.
• Record all incidents and provide incident numbers.
• Follow up on incidents assigned to the team to ensure they are closed and resolved within the SLA.
• Achievements:.
• Successfully managed end-to-end data back and restore processes.
• Created users on systems used by the bank.
• Gained proficiency in installation of various application software.

• Responsibilities Included:.
• Providing Information and Communications Technology support functions to all departments as assigned by the Service Desk.
• Recording all incidents into the system and providing incident numbers to clients.
• Following up on incidents assigned to various teams within the team to ensure they are closed within SLA.
• Configuring of computers and installing all the necessary software that is acceptable by the bank and ensuring that they are linked to the network printers.
• Troubleshooting and resolving printer errors.
• Maintaining Information and Communications Technology equipment and business and security software to ensure network computers are functioning optimally.
• Responding timeously to user occurrences and provide solutions including the identification the sources of the problems,.
• Troubleshoot and resolve operating system problems.
• Provide tips to users on how to avoid the identified problem.
• Setting up Information and Communications Technology (ICT) equipment for training rooms as required.
• Making CAT5 network cables.
• Provide trainings to new and old employees when need be Achievements:.
• Ensured timely response to service desk requests.
• Successfully oriented users on basic ICT skills for printing and scanning including identification and managing minor faults.
• Provided orientation to users on ICT programs like Microsoft PowerPoint and Publisher.
• Participated in the laying of Ethernet cables from offices and terminating them to the POP rooms to ensure that all users have access to the internet at all times.
• Acquired extensive knowledge of the banks computer systems.