Summary
Work History
Education
Skills
Languages
Timeline
RegisteredNurse
Nsana Doris

Nsana Doris

Lusaka

Summary

Knowledgeable about pharmaceutical practices and dedicated to learning and growing in healthcare environment. Brings understanding of medication safety and pharmaceutical calculations, along with strong organizational skills. Ready to use and develop medication preparation and patient interaction skills in Desired Position role.

Positive, reliable, and organized with solid foundation in pharmaceutical principles and practices. Possesses understanding of drug interactions and pharmaceutical calculations, coupled with practical skills in medication preparation and inventory management. Committed to contributing to patient care and safety through accurate and efficient support in healthcare setting.

Developed essential healthcare skills in fast-paced pharmacy environment, focusing on accuracy, patient care, and teamwork. Demonstrates strong organizational abilities and attention to detail, ensuring efficient medication management and patient safety. Looking to transition into new field where these transferable skills can make significant impact.

Pharmaceutical professional with deep understanding of drug preparation and patient care. Demonstrated success in maintaining inventory and implementing safety protocols. Known for collaborative efforts and adapting to dynamic work environments, ensuring reliable and efficient service.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Work History

Pharmacy Technologist (Internship)

Mushitala Pharmacy
05.2024 - 07.2024
  • Facilitated seamless transitions between shifts by maintaining thorough documentation of completed tasks and pending assignments for incoming colleagues.
  • Promoted a culture of patient safety and confidentiality by safeguarding protected health information according to HIPAA regulations.
  • Enhanced patient care by accurately preparing and dispensing medications under the supervision of a pharmacist.
  • Participated in quality improvement initiatives by regularly reviewing internal procedures, identifying areas for enhancement, and suggesting necessary adjustments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Improved patient satisfaction with timely and accurate medication delivery, adhering to strict safety protocols.

Pharmacy Technologist (Internship)

Solwezi General Hospital
03.2024 - 05.2024
  • Improved patient satisfaction with timely and accurate medication delivery, adhering to strict safety protocols.
  • Contributed to a safe working environment through proper handling, storage, and disposal of hazardous materials according to regulatory guidelines.
  • Provided exceptional patient education on medication usage, side effects management strategies contributing to improved treatment adherence.
  • Prepared sterile compounding products with meticulous attention to detail, ensuring compliance with USP standards and safety protocols.
  • Supported customer service initiatives by addressing patient concerns promptly and professionally, fostering positive relationships.
  • Assisted pharmacists in managing drug inventory, monitoring expiration dates, and rotating stock to prevent waste.
  • Expedited prescription refills by efficiently processing refill requests from patients and verifying authorization from prescribers when needed.
  • Collaborated with healthcare professionals to optimize patient outcomes through effective communication and teamwork.
  • Reduced medication errors by diligently checking prescriptions for accuracy and completeness before dispensing to patients.
  • Streamlined pharmacy operations by maintaining an organized and clean work environment, ensuring efficient workflow.
  • Demonstrated consistent adherence to regulatory requirements and organizational policies in all aspects of pharmacy practice.
  • Minimized drug interactions risks through careful review of patients'' medication profiles before dispensing new prescriptions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Participated in continuing education opportunities, staying current on industry trends and best practices for optimal job performance.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Deploma - Pharmacy

Evelyn Hone College
Lusaka
07.2025

GCE - Grade 12

Kyawama Secondary School
Solwezi
12.2020

Skills

  • Pharmacy ethics
  • Medication dispensing
  • Quality control procedures
  • Pharmaceutical calculations
  • Sterile technique
  • Drug interaction monitoring
  • Drug classification
  • Prescription interpretation
  • Patient counseling
  • Dosage form preparation
  • Compounding techniques
  • Medication storage
  • Pharmacokinetics
  • Problem-solving skills
  • Team collaboration
  • Stocking shelves
  • Answering customer questions
  • Patient confidentiality
  • Drug safety
  • Prescription filling
  • Pharmacy and customer records management
  • Patient education and counseling
  • Drug inventory control
  • Manual and automated medication dispensing

Languages

English
Advanced (C1)
Zambian Languages (Bemba, Tonga, Kaonde and Nyanja
Advanced (C1)

Timeline

Pharmacy Technologist (Internship)

Mushitala Pharmacy
05.2024 - 07.2024

Pharmacy Technologist (Internship)

Solwezi General Hospital
03.2024 - 05.2024

Deploma - Pharmacy

Evelyn Hone College

GCE - Grade 12

Kyawama Secondary School
Nsana Doris