Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nsunge David

Solwezi

Summary

Reliable and detail-focused support professional with experience in cash handling, customer service, administrative documentation, and reconciliation. Proven ability to manage inventory, maintain records, and deliver prompt, friendly service in fast-paced environments. Strong interpersonal skills, proficient in Microsoft Office, and quick to learn bank systems and compliance procedures.

Overview

1
1
year of professional experience

Work History

Home Controller

MTN Zambia
06.2024 - 03.2025
  • - Provided support for daily sales, logistics, and document control operations.
  • - Ensured inventory accuracy and processed distribution records using internal systems.
  • - Monitored equipment allocation and maintained stock levels at service centers.
  • - Delivered frontline customer service including query resolution and sales coordination.
  • Controlled and managed float and cash for rebalancers in Solwezi, Lumwana, Kalumbila and Mushindamo.
  • Attended to queries from customers with forgotten pins and wrong trnsfer of funds.

Team Lead

MTN Zambia
11.2023 - 06.2024
  • Recruited and Trained new team members by relaying information on company procedures and safety requirements. This increased my team to 15 members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities which increased our sales by 20%

Data Annotator

Yenda
01.2024 - 02.2024
  • - Performed accurate classification of sensitive information for AI training.
  • - Maintained confidentiality and followed documentation standards for data handling.

Education

Bachelor of Arts - Economics, Development Studies Minor

University of Zambia
Lusaka, Zambia
05-2024

School Certificate -

Mungwi STEM School
Mungwi
01.2017

Skills

  • - Cash Handling and Rebalancing
  • - Customer Service & Conflict Resolution
  • - Fraud Prevention & Risk Control
  • - ID Verification and KYC
  • - Stock and Stationery Management
  • - MS Office (Excel, Word, PowerPoint)
  • - Team Player and Collaborative
  • - Fast Learner and Detail Oriented

References

  • Kumbirai, Gudza, Manager, Home Segments Operations, Kumbirai.Guduza@mtn.com, +260 762 200 241, MTN Zambia
  • Innonge, Mongwa, Coordinator, Northern Region, Innonge.Mongwa@mtn.com, +260 762 200 138, MTN Zambia

Timeline

Home Controller

MTN Zambia
06.2024 - 03.2025

Data Annotator

Yenda
01.2024 - 02.2024

Team Lead

MTN Zambia
11.2023 - 06.2024

Bachelor of Arts - Economics, Development Studies Minor

University of Zambia

School Certificate -

Mungwi STEM School

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Nsunge David