Nswana Banda
Lusaka
Summary
Accounting professional with credible knowledge of accounting principles and accounting systems; Great attention to detail with ability to minimize errors and risks; On the job experience implemented internal procedures with a proven record of following established policies and protocols to complete accurate financial transactions with a knack for detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
SENIOR CASHIER/BRANCH OFFICER
AB Bank
10.2018 - Current
- Ensuring that cashiers comply with bank procedures and legislation.
- Conducting interbank cash operations (i.e., Cash In Transit verification); As a cash custodian, ensured timely posting of cash from the vault to teller tills and vice versa.
- Cash and cashless over the counter transactions.
- Overseeing cash transactions and reconciliation at branch level.
- Supporting the Branch Manager and Branch liquidity management.
- Scanning of cheques and making sure they are posted correctly.
- Process client account opening in line with bank processes.
- Establish relationships with new clients, assist in the search for potential clients and offer suitable products and services
- Prepare end of day, weekly and monthly reports on branch liquidity and cash transaction reports.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Increased productivity within the cashier team by offering support during peak hours or staff shortages.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
- Ensured cleanliness of the cashier area, promoting a welcoming atmosphere for customers.
- Responsible for good customer service and care.
Cashier/Front Desk Executive
Coptic Hospital Zambia
01.2018 - 09.2018
- Greeted patients, families, and visitors and provided them with information regarding the facility; Assisted in filling out admission and insurance forms and ensured that all acquired data is correct.
- Implemented a dynamic petty cash control system, making it easy to track minor expenses; Determined the cause and root of a financial discrepancy within hospital accounts, saving the facility time and money.
- Create periodical reports for financial data and ensure that all related information if accurately punched into the financial system.
- Coordinated patient services such as payment handling and provision of medical services.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Accounts Clerk - Partner Help Desk
AIRTEL
09.2015 - 12.2015
- Provided support to internal auditors and external auditors during annual financial audits; Filled documents in logical order for audit purposes
- Received and verified details on Tax invoices; Ensured the tax accounts and bank accounts are accurately reconciled.
- Ensured timely posting of payment and matched within the date of payment; Input supplier invoices and employed expense claims to the ledgers; Ensured all payments are validated using the three-way matching
- Processed vendor payment and overseeing the payment process from PR, PO and invoicing matching; Ensured prepaid expenses are booked to correct General Ledger Codes.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
Accounts Receivable Intern
Zambia National Broadcasting Corporation
01.2014 - 06.2014
- Timely prepared cashbooks and bank reconciliations; Ensured all accounting documents such as, payment vouchers, receipts and reports are properly filed.
- Sorted codes input payments and revenue transactions into the Sun system.
- Receipted and invoiced clients, both manually and electronically.
- Facilitated effective communication between the finance department and clients, fostering strong business relationships.
- Enhanced team efficiency with thorough documentation of account activities and payment.
Education
Diploma in Accounting and Business (ACCA 1/CAT) - Accounting
ZCAS
Lusaka06.2016
General Certificate of Education - Secondary Education
General Certificate of Education
St Jose[hs Secondary School11.2010
Skills
- Cash handling expertise
- Cashier training
- Cash reconciliation
- Payment Processing
- Vault opening and closing procedure
- Customer Complaints Handling
- Multi-tasking skill
- Positive Attitude
- Punctual and Reliable
- Team Leadership
- Creative Thinking
- Microsoft Office
- Quick books
Accomplishments
- Oversaw and trained a number of junior employees.
Affiliations
- Association of Chartered Certified Accountants (ACCA)
- Zambia Institute of Chartered Accountants (ZICA)
Capacity Building
- Know Your Customer (KYC) Training – AB Bank.
- Anti Money Laundering- AB Bank
- Customer Service Training
- Taxation Training – Airtel Networks
Professional References
- Mrs Milika Kwenda Branch Manager +260978906735 milika.kwenda@abbank.co.Zim
- Rhoda Phiri Cash Supervisor, +260 97 8047831 rhoda.Phiri@abbank.co.zm
- Ndiime Magubwii, Patner Help Desk Supervisor, +260 97752886
Summary Key Competencies And Attributes
- In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.
- Demonstrated expertise in recognizing and identifying cross sell opportunities and using the same proactively.
- Well versed in leveraging all available sources in expanding client base; Committed to highest standards of customer services and relationship building requirements.
- Team supervision and monitoring
- Good planning, organisation and time management.
Timeline
SENIOR CASHIER/BRANCH OFFICER
AB Bank
10.2018 - Current
Cashier/Front Desk Executive
Coptic Hospital Zambia
01.2018 - 09.2018
Accounts Clerk - Partner Help Desk
AIRTEL
09.2015 - 12.2015
Accounts Receivable Intern
Zambia National Broadcasting Corporation
01.2014 - 06.2014
Diploma in Accounting and Business (ACCA 1/CAT) - Accounting
ZCAS
General Certificate of Education - Secondary Education
General Certificate of Education
Similar Profiles
Charity ChikotiCharity Chikoti
Contact Center Manager at AB BANK ZAMBIAContact Center Manager at AB BANK ZAMBIA
SHIRIMPUMU BienvenuSHIRIMPUMU Bienvenu
Business Officer at AB BANK RWANDA PLCBusiness Officer at AB BANK RWANDA PLC
Ebenezer AdusahEbenezer Adusah
Service support agent at AB Bank InvestmentsService support agent at AB Bank Investments