Nura Ali Mohamed
Lusaka
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent at working with others to achieve a certain objective on time and with excellence. I am a fast learner and always willing to learn other roles beyond my job description.
Overview
11
11
years of professional experience
Work History
Accounts Management Associate
NAPSA
07.2022 - Current
- National Pension Scheme Authority was established in February 2000 by the National Pension Scheme Act no
- 40 of 1996 of the Laws of Zambia
- NAPSA was formed to provide income security against the risk arising from retirement (old age), death and invalidity with a focus on adequacy of benefits and monthly receipt of pension in a better way than the repealed ZNPF
- Duties include: Process claims in line with the NAPSA policies and procedures and ensure clients are given feedback on the claim processing in a timely manner
- Attend to client queries to ensure the queries are resolved in a timely manner for enhanced customer satisfaction
- File claim forms and other records to ensure the safety and ease in retrieval of the records when required for decision making purposes
- Issues cash benefits in accordance with stipulated guidelines
- Produces performance reports to superior to aid decision making.
Claims Clerk
NAPSA
02.2021 - 07.2022
- National Pension Scheme Authority was established in February 2000 by the National Pension Scheme Act no
- 40 of 1996 of the Laws of Zambia
- NAPSA was formed to provide income security against the risk arising from retirement (old age), death and invalidity with a focus on adequacy of benefits and monthly receipt of pension in a better way than the repealed ZNPF
- Duties include: Attend to queries raised by clients to ensure high customer satisfaction though fast service
- Attend to client queries to ensure the queries are resolved in a timely manner for enhanced customer satisfaction
- Issue claim forms to clients and assist clients fill the forms in a timely manner and correctly to ensure the claims are processed with efficiency
- Receive claim forms filled by clients, check their completeness to ensure the processing of the claims is done with efficiency
- File claim forms and other records to ensure the safety and ease in retrieval of the records when required for decision making purposes
- To process cash benefits in accordance with stipulated guidelines Produces performance reports to superior to aid decision making
- Process claims in line with the NAPSA policies and procedures and ensure clients are given feedback on the claim processing in a timely manner
- Vet the claim forms received to ensure the forms are dully filled, and the information genuine to enhance integrity in the claim payment process
- Prepare reports as requested to assist in the administration of member funds.
Relationship Officer
UBA
09.2017 - 05.2018
- United Bank for Africa is a leading pan-African financial services group headquartered in Nigeria
- It is one of Africa's best and most resilient banking Groups with operations in 20 African countries and offices in three global financial centers: London, Paris, and New York
- Duties include: Establish contact, rapport, and credibility with prospective clients to influence key decision makers to start a relationship with the organization
- Liaising with clients at a high-level on behalf of the Branch Manager Explore opportunities and recommend strategies for cross selling of products and services based on thorough understanding of the range of corporate banking products and services
- Oversee client acceptance and on-boarding procedures (such as conducting due diligence and reviewing documentation requirements) Prepare monthly projections on sales for MPR (team monthly performance meeting); Plan and coordinating the meeting
- Sustain and build client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients to deliver both quality and tailored service offerings
- Prepare monthly deposit projections and CASA sales.
Transaction Officer (Teller)
Access Bank Plc
01.2015 - 01.2017
- Access Bank Zambia Plc commonly known as Access Bank is a Nigerian multinational commercial bank, owned by Access Bank Group
- It is licensed by the Central Bank of Nigeria, the national banking regulator
- Duties include: Ensure validity of all instruments used in conducting transactions
- Monitor adequacy of cash-in-till balance while ensuring exposure is within approved insurance limit
- Cross selling of bank products to existing and walk-in customers Administer telegraphic funds transfer services
- End of day balancing and reconciliation of accounts During my time at Access Bank
- I learnt how to perform back-office duties beyond my job description such as: Daily/Monthly GL proofing ATM reconciliation Balancing of Vault Excel and Opening of individual and corporate accounts
Customer Service Ambassador
Standard Chartered Bank Zambia
01.2013 - 01.2014
- Standard Chartered Bank Zambia: Standard Chartered PLC is a British multinational banking and financial services company headquartered in London, England
- It operates a network of more than 1,200 branches and outlets across more than 70 countries
- Duties included: Attract potential customers by answering product and service questions, suggesting information about other products and services
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage customer traffic in the branch by registering them on digital platforms such as mobile banking and online banking to effectively maintain the banks 8-minute service policy
- Received 86% satisfaction rating from customers.
Assistant to the Financial Manager
Business Financial Advisory Services
01.2013
- Duties included: Daily administrative duties Receive and answer fax/telephone calls/conference calls Manage the financial managers diary, schedule meetings where necessary Manage office filling system and handling official documents confidentially
- Manage financial managers travel plans, book flights and accommodation Updating the financial manager on key organizational issues when she is out of the office
- Handle all petty cash Manage office stationery stocks, other office supplies and maintain stationery tracking sheet
- Perform any other tasks requested by the financial manager
Education
Bachelor in Business Administration -
UNIVERSITY OF LUSAKA
01.2024
Level 6 Diploma in Business Management – (ABE) -
ASSOCIATION OF BUSINESS EXECUTIVES
01.2013
Diploma in Business Administration -
NATIONAL INSTITUTE OF PUBLIC ADMINSTRATION
01.2011
GCE O level certificate. (Cambridge) -
LICEF SCHOOL
01.2007
Skills
- Cash Handling
- Data Entry
- Attention to Detail
- Customer Service
- Relationship Building
- Courteous and Professional
- Oral communication
- Computer Skills
- Customer Engagement
- MS Office
- Service assistance
- Customer interaction
Personal Information
- Age: 32 years old
- Date of Birth: 03/09/92
- Gender: female
- Nationality: Zambian
- Marital Status: single
Languages
Bemba
First Language
Nyanja
Upper Intermediate (B2)
B2
Swahili
Advanced (C1)
C1
Somali
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
References
Mr Mutiti Kambole
National Pension Scheme Authority
Area Manager
Kabwe - Zambia
Tel: 0977604577
Ms Amanda Muyunda
Access Bank Plc
Branch Operations Manager
Lusaka - Zambia
Mobile: +260965077188
Mrs Kalumba Chali
United Bank for Africa
Business Manager
Ndola Zambia
+260965647472
Timeline
Accounts Management Associate
NAPSA
07.2022 - Current
Claims Clerk
NAPSA
02.2021 - 07.2022
Relationship Officer
UBA
09.2017 - 05.2018
Transaction Officer (Teller)
Access Bank Plc
01.2015 - 01.2017
Customer Service Ambassador
Standard Chartered Bank Zambia
01.2013 - 01.2014
Assistant to the Financial Manager
Business Financial Advisory Services
01.2013
Bachelor in Business Administration -
UNIVERSITY OF LUSAKA
Level 6 Diploma in Business Management – (ABE) -
ASSOCIATION OF BUSINESS EXECUTIVES
Diploma in Business Administration -
NATIONAL INSTITUTE OF PUBLIC ADMINSTRATION
GCE O level certificate. (Cambridge) -
LICEF SCHOOL
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