Nyangubanda
Kitwe
Summary
Highly-organized Bank Clerk with significant experience in maintaining and updating client accounts, processing transactions and working accurately under pressure. Strengths include strong numerical skills, keen attention to detail and a solid customer service orientation. Previous responsibilities have involved contributing to the smooth operation of banking institutions by efficiently handling cash deposits, withdrawals, and payments while providing top-notch customer service.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
BANK CLERK
NATIONAL SAVINGS AND CREDIT BANK
08.2023 - Current
- Handling bank teller operations which include performing customer instructions as well as resolving customer complaints and cash teller differences within 24hrs of discovery.
- Review loan request and evaluate credit worthiness of applicants using CRB reports and pay slips.
- Follow up with clients about loan renewals using age analysis, monitor performance to identity nonperforming loans and evoking the recovery matrix on the NPLs.
- Ensure compliance with lending policies and regulations i.e. anti money laundering regulations and fair lending practices.
- Ensure customer experience is positive throughout the client's journey at all touch points.
- Ensuring that the team daily, weekly and monthly sales targets and operations reports are submitted on time.
- Processed customer transactions efficiently, ensuring accuracy in financial records and enhancing overall client satisfaction.
- Collaborated with team members to streamline operational workflows, enhancing service delivery and reducing transaction times.
- Maintained accuracy of all financial records within the bank.
- Generated monthly reports detailing customer activity, transaction trends, and potential fraud cases.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Ensured compliance with federal banking regulations including Bank Secrecy Act requirements.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
ATM CUSTODIAN
ARMARGUARD SECURITY SERVICES
10.2022 - 08.2023
- Conducted regular cash audits and reconciliations to guarantee accuracy and prevent discrepancies in transactions.
- Collaborated with management to enhance security protocols, reducing potential risks associated with ATM cash handling.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
PART TIME LECTURER
EDENBERG UNIVERSITY
12.2020 - 01.2021
- Developed and delivered engaging course content, enhancing student comprehension and fostering a collaborative learning environment.
- Mentored students in research methodologies, resulting in improved academic performance and higher engagement in projects.
- Evaluated student progress through assessments and feedback, promoting continuous improvement in learning outcomes.
- Implemented innovative teaching strategies that increased student participation and satisfaction in course evaluations.
BRAND ambassador
INNOVATIVE ADVERTISING SOLUTIONS (IAS)
11.2017 - 01.2018
INTERNSHIP
NATSAVE BANK
06.2016 - 10.2016
Education
MBA - FINANCE
COPPEBELT UNIVERSITY
02.2022 - 05.2025
Bachelor of business administration -
COPPERBET UNIVERSITY
G12 school certificate -
ST JOHN CONVENT
Skills
- Innovative
- Team oriented
- Computer proficient
- Goal oriented
- Proactive
- Customer transaction processing
- Loan evaluation
- Credit analysis
- Compliance assurance
- Cross-selling strategies
- Fraud detection
- Team collaboration
References
- Robert Bwalya, Supervisor Natsave mporokoso. +260 777358296
- Saizamba, manager Armaguard Kitwe +260 097 7473403
- Dr Shikaputo, Senior Lecturer, School of Business, Copperbelt University, 0961280838
- Dr Evans Chungu, Vice Chancellor, Edenberg University, 0977867401
Timeline
BANK CLERK
NATIONAL SAVINGS AND CREDIT BANK
08.2023 - Current
ATM CUSTODIAN
ARMARGUARD SECURITY SERVICES
10.2022 - 08.2023
MBA - FINANCE
COPPEBELT UNIVERSITY
02.2022 - 05.2025
PART TIME LECTURER
EDENBERG UNIVERSITY
12.2020 - 01.2021
BRAND ambassador
INNOVATIVE ADVERTISING SOLUTIONS (IAS)
11.2017 - 01.2018
INTERNSHIP
NATSAVE BANK
06.2016 - 10.2016
Bachelor of business administration -
COPPERBET UNIVERSITY
G12 school certificate -
ST JOHN CONVENT