NYONDWA LUNGU
Lusaka,Zambia
Summary
Empathetic and detail-oriented Customer Service professional with 4+ years of experience supporting customers and clients in remote and fast-paced environments. Experienced in handling high-volume inquiries, resolving complaints, identifying customer needs, maintaining accurate records, and following up to ensure customer satisfaction. Previous experience supporting property management operations, including prospective tenant communication, property listings, credit checks, lease agreements, and client onboarding. Strong communicator with excellent organization, problem-solving, multitasking, and relationship-building skills.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Lead
Five Star Chem-Dry
Remote, USA
09.2023 - 12.2025
- Supported approximately 100 customers daily by responding to inquiries and resolving concerns promptly and professionally.
- Listened to customer concerns, identified needs, and provided tailored solutions or assistance.
- Processed payments and maintained accurate customer and transaction records.
- Followed up on customer concerns, coordinating with internal departments to ensure timely resolutions.
- Collaborated with team to address customer issues, enhancing service delivery.
- Handled customer information responsibly and maintained confidentiality while working remotely.
Social Media Specialist
Workstation Real Estate Associates | Freelance
Remote, South Africa
03.2022 - 03.2023
- Responded to prospective clients and tenants, providing timely and professional information about property listings.
- Managed property listings and maintained accurate client and property information.
- Supported prospective tenants throughout the onboarding process.
- Conducted credit checks and assisted with preparing lease agreements.
- Maintained professional communication and consistent follow-up with prospective tenants and clients.
- Prepared reports covering tenant interactions, prospects, and marketing activity.
Customer Service Representative
Mobile telecommunications services
Lusaka, Zambia
01.2021 - 02.2022
- Identified customer needs and provided appropriate product and service solutions.
- Handled customer inquiries, complaints, and service-related issues with patience and professionalism.
- Built positive customer relationships through effective communication and follow-up.
- Exceeded personal sales goals by an average of 8%.
- Performed accurate data entry and order-processing tasks.
Education
Bachelor of Science - Business Administration And Management
University of Zambia
Lusaka, Zambia 01.2018 - 09.2021
Canva Essential Training -
LinkedIn Learning
Conflict Handling & Resolution -
Florence Academy
TEFL Certificate -
TEFL
Skills
- Issue resolution
- Customer Relationship Management (CRM)
- Payment management
- Data Entry & Record Keeping
- Operations & Administration
Customer Support
- Customer Follow-Up
- Problem-Solving & Escalation
- Active listening
- Confidentiality & Attention to Detail
- Client support
Remote Customer Support
Timeline
Customer Service Lead
Five Star Chem-Dry
09.2023 - 12.2025
Social Media Specialist
Workstation Real Estate Associates | Freelance
03.2022 - 03.2023
Customer Service Representative
Mobile telecommunications services
01.2021 - 02.2022
Bachelor of Science - Business Administration And Management
University of Zambia
01.2018 - 09.2021
Canva Essential Training -
LinkedIn Learning
Conflict Handling & Resolution -
Florence Academy
TEFL Certificate -
TEFL