obert chocha
Lusaka,Zambia
Summary
Friendly Cashier offering more than 5 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Security-conscious and customer-focused Cashier with top-notch teamwork and interpersonal communication skills. Keeps cash drawers accurate and secure with smooth payment processing and no losses.
Fast learner and easily adapts to new environment able to work under minimum supervision.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Cashier
Piatto Restaurant
Lusaka, Zambia
09.2021 - Current
- Used Point of Sale system efficiently, speeding up transactions.
- Coordinated with team members for smooth shift transitions.
- Trained new cashiers on store policies and procedures to maintain standards.
- Collaborated closely with store management for daily operations success.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Balanced till at end of day, maintaining accurate records.
- Handled high volumes of transactions during holiday seasons efficiently.
- Completed opening and closing procedures each day.
Sales supervisor
Industria
lusaka, Zambia
10.2018 - 06.2020
- Managed cash drawer with precision to ensure accurate accounting.
- Checked identification for age-restricted purchases, ensuring legal compliance.
- Operated till efficiently, ensuring quick processing of purchases.
- Counted money at beginning and end of each shift to maintain financial accuracy.
- Handled customer complaints professionally, maintaining positive store reputation.
- Collaborated effectively with team members for smoother shift changes.
- Assisted in restocking shelves during quieter periods-increased availability of products.
- Packaged groceries carefully to avoid damage during transit.
- Assisted customers in locating products for improved shopping experiences.
- Worked evening shifts during busy periods-managed high volume transactions effectively.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Streamlined the sales process through effective leadership.
- Coordinated with other departments to ensure smooth operations.
Sales assistant
Furniture Village
Lusaka, Zambia
02.2018 - 09.2018
- Demonstrated products effectively leading to increased sales conversions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Offered personalised shopping advice to enhance customer experiences.
Education
Certificate of Higher Education -
David Kaunda National Technical High School
Zambia 01.2014 - 11.2017
Skills
- Microsoft office suite proficiency
- Knowledge of operating systems
- Telecommunications networking
- Computer language familiarity
- Hardware installation
- Technical product understanding
Affiliations
- Reading novels
- Discovering new things
- Athlete
- Interacting with people
- Playing Chess
Referees
Mrs Eleni Nicolandos
Director at Family 24
Cell No: +260966861003
Mr Akindynos Vasilakopaulos
Director at Piatto Restaurant
Cell No: +260966861001
Timeline
Cashier
Piatto Restaurant
09.2021 - Current
Sales supervisor
Industria
10.2018 - 06.2020
Sales assistant
Furniture Village
02.2018 - 09.2018
Certificate of Higher Education -
David Kaunda National Technical High School
01.2014 - 11.2017
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