Obert Siwanzi
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
4
4
years of professional experience
Work History
Business Manager
Planet Spares Limited
11.2019 - Current
- Establishing and managing client relationships.
- Spearheading business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Establishing and optimizing schedules to keep coverage and service in line with forecasted demands
- Identifying market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Delivering business strategy and developing systems and procedures to improve operational quality and team efficiency.
- Managing inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Wealth Management Consultant
Prudential Life
08.2019 - 12.2019
- Guided clients through compiling important financial histories and documentation for evaluation.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
- Kept client financial plans optimized for current market trends and economic conditions.
- Expanded customer base through community outreach and strategic business partnerships.
- Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
- Developed and maintained courteous and effective working relationships.
Cashier and Customer Service
The Lunch Box Cafe
06.2018 - 12.2018
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance of menu items; best part timer for four months
- Helped customers complete purchases, locate items and join reward programs
- Facilitated and presented monthly training to new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Sales and Marketing Intern
Cardinal Merit Son Bhd
11.2017 - 03.2018
- Shadowed sales professional to gain deeper insight into the best practices and strategies for maximizing sales revenue
- Demonstrated willingness and interest in learning new tasks and skills.
- Gathered market data, import and export analysis and trends.
- Created Excel dashboards to facilitate portfolio optimization and business decisions based on defined requirements, resulting in effective and traceable records of each account holder with the company
- Re-designed the marketing plan to enhance engagement of target market and clearly defining appropriate marketing channels for campaigns
- Visualized and customized demonstrations to enlighten customers and merchants on the brand and generate buzz
- Developed innovative digital marketing strategies that increased qualified leads by 10% by tracking, measuring and reporting on trends for sales team analysis and decision making.
Education
Bachelor of Science - Business Management
Sunway University
Kuala Lumpur, Malaysia11.2018
Associate of Arts - Arts
Sunway College
Kuala Lumpur, Malaysia11.2015
Skills
- Process Improvement
- Social Media Promotion
- Cross-Functional Communication
- Customer Relationship Management
- Strategic Networking
- Finance and Accounting Oversight
- Business Partnership Management
- Project Management
Timeline
Business Manager
Planet Spares Limited
11.2019 - Current
Wealth Management Consultant
Prudential Life
08.2019 - 12.2019
Cashier and Customer Service
The Lunch Box Cafe
06.2018 - 12.2018
Sales and Marketing Intern
Cardinal Merit Son Bhd
11.2017 - 03.2018
Bachelor of Science - Business Management
Sunway University
Associate of Arts - Arts
Sunway College
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