Olipa Banda
Livingstone ,Zambia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
African Bush Camps
Livingstone , Zambia
04.2023 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Volunteer Teacher
Ebenezer Childcare trust
Livingstone , Zambia
01.2021 - 12.2022
- Prepared and delivered engaging English lessons to students of all ages, abilities, and backgrounds.
- Created stimulating activities that encouraged active learning and student participation.
- Assessed students' progress through regular tests and exams.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Representative Team Leader
Media magnet Zambia
Livingstone , Zambia
12.2018 - 12.2018
- Developed and implemented team strategies to increase sales productivity.
- Encouraged team members to exceed individual sales goals.
- Provided training, coaching, and support for new and existing Sales Representatives.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Identified areas of improvement within the team's processes and procedures.
Casual Waiter
Minor hotels
Livingstone , Zambia
01.2016 - 12.2018
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Cleared away dirty dishes from tables after each course was finished.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Informed customers of daily specials in an engaging manner.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Chef Assistant
Livingstone Institute of Business and Engineering Studies
Livingstone , Zambia
12.2015 - 01.2016
- Assisted Chef in preparing ingredients for various dishes.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Maintained cleanliness of work areas throughout shift.
- Stocked food items and supplies as needed.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
- Measured ingredients accurately for recipe preparation.
- Transported cooked foods from kitchen area to dining area promptly.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
Education
Certificate - Wine Steward And Bartender
BEVERAGE INTELLIGENCE UNIVERSITY
SOUTH AFRICA ONLINE 01-2024
Diploma - Secondary Education
David Livingstone College of Education
Livingstone , Zambia 10-2020
Certificate - Information Technology
St Mary's Computer Training Institute
Choma,Zambia 05-2014
Some College (No Degree) - Certificate in Care Assistant
Caredemy
Uk Online Skills
- Menu Presentation
- Menu Updating
- Menu Memorization
- Recipes And Menu Planning
- Drink Garnish Preparation
- Customer Service Understanding
- Passion For Customer Satisfaction
- Staff Scheduling
- Wine Pairing
- Order Taking
- Table Setting Knowledge
- Order Verification
- Delivering Food
- Food Service
- Point Of Sale Systems
- Order Management
Languages
English
First Language
Nyanja
Proficient
C2
Lozi
Upper Intermediate
B2
Timeline
Restaurant Waiter
African Bush Camps
04.2023 - Current
Volunteer Teacher
Ebenezer Childcare trust
01.2021 - 12.2022
Sales Representative Team Leader
Media magnet Zambia
12.2018 - 12.2018
Casual Waiter
Minor hotels
01.2016 - 12.2018
Chef Assistant
Livingstone Institute of Business and Engineering Studies
12.2015 - 01.2016
Certificate - Wine Steward And Bartender
BEVERAGE INTELLIGENCE UNIVERSITY
Diploma - Secondary Education
David Livingstone College of Education
Certificate - Information Technology
St Mary's Computer Training Institute
Some College (No Degree) - Certificate in Care Assistant
Caredemy