Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Hobbies and Interests
Timeline
Generic
Olison Siakanona

Olison Siakanona

Lusaka

Summary

To work toward improvement and fulfill the vision of every firm/organization that I join and also fulfill my purpose life via hard working, honest, passionate and resourcefulness. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Seasoned Facilitator with a background in diverse group dynamics and effective communication. Strengths include active listening, problem-solving, and adaptability to various needs of individuals or groups. Past roles involved planning and executing workshops, fostering team growth, and contributing positively to overall group productivity. Dynamic facilitator with several years of corporate training experience spanning across all levels and facets of employee development. Meticulous instructor with expertise in staff management, corporate communications, leadership tactics and program management. Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Facilitator

Youth Alive Zambia (YAZ)
10.2022 - 11.2024
  • Worked as a facilitator in the project of AIDS prevention at youth alive Zambia (YAZ) organization.
  • Facilitated workshops for youth engagement and personal development initiatives.
  • Coordinated activities promoting teamwork and leadership skills among participants.
  • Developed training materials to support educational programs for young individuals.
  • Collaborated with community stakeholders to enhance program outreach efforts.
  • Organized events that encouraged youth participation in community service projects.
  • Led discussions addressing youth challenges and opportunities for growth.
  • Assisted in evaluating program effectiveness through participant feedback and surveys.
  • Supported volunteers in delivering high-quality programming to diverse youth audiences.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Maintained records of attendance, participation, and other relevant information.
  • Supported learners by providing additional guidance where necessary.
  • Monitored progress throughout the course ensuring objectives were being achieved.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Organized materials and resources required for each session in advance.
  • Encouraged collaborative problem solving through active listening techniques.
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.

Call Center Representative

Isonxperience Zambia (Airtel)
08.2023 - 02.2024
  • Worked as a call center representative at (Airtel) Isonxperience Zambia.
  • Assisted customers with inquiries via phone and chat support.
  • Resolved technical issues related to Airtel services efficiently.
  • Documented customer interactions accurately in the system.
  • Collaborated with team members to enhance customer experience.
  • Provided product information and service details to customers.
  • Maintained a positive attitude while handling difficult calls.
  • Followed up with customers to ensure satisfaction and resolution.
  • Utilized CRM tools to track and manage customer interactions effectively.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained strong call control and quickly worked through scripts to address problems.

Sales Executive

NetOne Zambia
08.2021 - 11.2021
  • Worked as a sales executive at NetOne Zambia.
  • Developed strong relationships with clients to understand their needs.
  • Conducted market research to identify new sales opportunities.
  • Delivered product presentations to prospective customers effectively.
  • Collaborated with team members to strategize on sales tactics.
  • Managed customer inquiries and resolved issues promptly.
  • Prepared and maintained accurate sales reports for management review.
  • Utilized CRM software to track customer interactions and sales progress.
  • Participated in training sessions to enhance product knowledge and skills.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.
  • Negotiated contracts with clients on behalf of the company.

Polling/Monitoring Agent

Electoral Commission of Zambia
08.2021 - 08.2021
  • Worked as a polling/monitoring agent under electoral commission of Zambia.
  • Monitored election processes to ensure compliance with electoral regulations and standards.
  • Assisted in training polling staff on procedures and effective voter engagement techniques.
  • Conducted regular audits of voting materials for accuracy and readiness before elections.
  • Collaborated with team members to address voter concerns and provide timely assistance.
  • Documented incidents and irregularities during elections for review by supervisory staff.
  • Participated in community outreach programs to educate citizens about voting rights and processes.
  • Utilized monitoring tools to track voter turnout and report findings to management teams.
  • Supported logistical coordination of polling stations for efficient operation on election day.
  • Responded to customer complaints in a timely manner.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Ensured compliance with all applicable laws, regulations, policies and procedures.

Research Assistant

Zambart Organization
08.2020 - 12.2020
  • Worked as a research assistant under study phylogenetic dissemination (HIV/AIDS) and Treats (TB) at Zambart organization.
  • Conducted literature reviews to support ongoing research projects.
  • Assisted in data collection through surveys and interviews.
  • Organized and maintained research databases for efficient access.
  • Prepared research materials for presentations and workshops.
  • Collaborated with team members on project planning and execution.
  • Coordinated logistics for fieldwork activities and participant recruitment.
  • Summarized findings in reports for internal stakeholders and partners.
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Prepared comprehensive reports summarizing research findings.

Note Taker

Zambart Organization
08.2020 - 12.2020
  • Worked as a note taker and writing of reports at Zambart organization.
  • Recorded detailed notes during meetings for research and analysis projects.
  • Organized and categorized notes for easy reference by team members.
  • Collaborated with researchers to clarify topics and themes in discussions.
  • Assisted in preparing reports by summarizing key points from meetings.
  • Maintained confidentiality of sensitive information discussed in sessions.
  • Contributed to team discussions by sharing insights from documented notes.
  • Used digital tools to streamline note-taking and information sharing processes.
  • Ensured accuracy of notes through diligent review and editing practices.
  • Collected detailed and comprehensible notes for individual students unable to attend class or document lectures.
  • Compiled notes from common classes to help multiple students.
  • Prepared detailed outlines of course material as needed by students.
  • Created digital copies of all notes taken during class sessions for easy reference and sharing purposes.

Sales Assistant (Dynamo)

Pep Stores Africa
choma, southern province
06.2017 - 07.2020
  • Worked as a sales assistant (dynamo) in pep stores Africa, Zambia.
  • Assisted customers with product selections and inquiries.
  • Organized merchandise displays to enhance store appearance.
  • Processed sales transactions accurately and efficiently.
  • Maintained inventory levels through regular stock checks.
  • Collaborated with team members to improve customer service quality.
  • Handled customer complaints professionally and effectively resolved issues.
  • Executed promotional activities to attract customers and drive sales.
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers with returns, exchanges and refunds.
  • Informed customers about current promotions and discounts.
  • Maintained cleanliness of the sales floor area at all times.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Assisted in creating displays to promote products.
  • Replenished merchandise on shelves as needed throughout the day.
  • Fostered relationships with customers to expand customer base and retain business.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Analyzed customer feedback data to identify areas of improvement within store's services.
  • Managed cash register transactions accurately and efficiently.
  • Performed regular price checks to ensure competitive pricing.

Sprayer Operator

Ministry of Health
08.2016 - 11.2016
  • Worked as a sprayer operator under indoor residue spraying (ministry of health)
  • Operated spray equipment for effective application of public health treatments.
  • Prepared and mixed chemical solutions according to safety guidelines.
  • Conducted routine maintenance on spraying equipment to ensure functionality.
  • Monitored environmental conditions during spraying activities for safety compliance.
  • Collaborated with health teams to coordinate spraying schedules and routes.
  • Adhered to safety protocols while handling hazardous materials in the field.
  • Documented spray activities and reported any issues or concerns promptly.
  • Assisted in training new staff on proper spraying techniques and safety measures.
  • Provided training on proper use of spraying equipment to new hires.
  • Cleaned and inspected sprayer components between applications.
  • Kept detailed records of materials used, including types, amounts, and dates of application.
  • Inspected areas after treatment for signs of pest or weed infestation.
  • Maintained and operated spraying equipment to apply herbicides, pesticides, and fertilizers to fields.
  • Adhered strictly to company policies regarding environmental protection practices.
  • Calculated the amount of chemicals needed for various crops and soil conditions.
  • Managed inventory of chemicals stored on site for safekeeping purposes.
  • Checked weather conditions prior to each application in order to ensure safety standards were met.
  • Assessed crop growth patterns by observing treated areas periodically.
  • Performed calibration of sprayers for accurate chemical application rates.
  • Mixed chemicals according to manufacturer specifications while adhering to safety protocols.
  • Ensured that all safety regulations were followed throughout the process.
  • Monitored and recorded application results according to established guidelines.

Community Mobilizer/Data Collector

DAPP Organization
02.2016 - 07.2016
  • Worked as a community mobilizer/ data collector at DAPP organization.
  • Engaged community members in health education workshops and programs.
  • Facilitated discussions to identify local needs and resources for development.
  • Coordinated outreach efforts to increase awareness of available services.
  • Collaborated with local organizations to strengthen community partnerships.
  • Organized events to promote health initiatives and foster community involvement.
  • Trained volunteers on effective communication and mobilization techniques.
  • Provided support in data collection for program evaluation and improvement.
  • Assisted in creating informational materials for community engagement activities.
  • Analyzed current policies that affect local communities and recommended changes when appropriate.
  • Developed and implemented strategies to increase community engagement.

Education

Some College (No Degree) - Grade 12

Batoka Secondary
Batoka
10-2015

Grade 9 Certificate - certificate

Batoka Basic
11-2012

Grade 7 Certificate -

Batoka Basic
Choma
11-2010

Skills

  • Computer system developing
  • Workshop facilitation
  • Training material development
  • Community outreach
  • Program evaluation
  • Customer relationship management
  • Computer software updates and hardware
  • Computer operations and repairing
  • Metal fabrication/ welding
  • Computer graphic and design
  • Customer service and communication
  • Technical issue resolution
  • CRM software utilization
  • Sales reporting
  • Active listening
  • Contract management
  • Facilitation techniques
  • Project management
  • Agenda setting
  • Effective communication
  • Team collaboration
  • Advocacy
  • Operations management
  • Data analysis
  • Adaptability
  • Market research
  • Problem solving
  • Staff management
  • Negotiation
  • Business development
  • Inclusivity
  • Task delegation
  • Workshop coordination
  • Group dynamics
  • Business planning
  • Consensus building
  • Meeting management
  • Business administration
  • Bucket truck operation
  • Utility location
  • Parts lubrication
  • Moving and leveling dirt
  • Backfilling techniques
  • Backhoe handling
  • Sandblasting operations
  • Decision-making
  • Excavator attachment usage
  • Heavy equipment operator
  • Safety inspections
  • Safety programs
  • Soil stabilization methods
  • Track clearing
  • Daily vehicle inspections
  • Front end loader handling
  • Excavation depth control
  • Excavation
  • Skid steer proficiency
  • Site prep
  • Demolition procedures
  • Maintenance procedures
  • Maintenance duties
  • Multi-machine operation
  • Safe equipment operation
  • Machinery inspection
  • Team coordination
  • Loading and unloading
  • Effective communication skills
  • Heavy equipment operation
  • Valid Driver's license
  • Base stabilization
  • Repairing wall surfaces
  • Erosion control practices

Certification

  • Expanded Church Response (ECR) organization - Families Matters Program (FMP) - Advanced certificate 2020
  • African future college university - Basic computer science (ICT) - Certificate 2020
  • Ministry of Health/university Teaching Hospital (UTH) - HIV/AIDS Management - Certificate 2023
  • Ministry of Health/university Teaching Hospital (UTH) - Integrated management of acute malnutrition (IMAM-OTP) - Certificate 2023
  • ZAMBIA INSTITUTE OF PURCHASING AND SUPPLY (zips) - Purchasing and supply chain management (procurement) - ADVANCED DIPLOMA 2024
  • Camco college - Front end loader heavy duty machine - Certificate 2025
  • GERMANY COOPERATION (GIZ) - Data analytics, visualization and narrative generation - Certificate 2025
  • ZAMBIA REVENUE AUTHORITY - ZRA SMART INVOICE COURSE - CERTIFICATE 2023
  • USAID - DATA QUALITY - CERTIFICATE 2023
  • USAID - DATA USE FOR PROGRAM MANAGERS - CERTIFICATE 2023
  • Isonxperience BP (Airtel) - Customer care representative - Certificate 2023

References

  • Vivian, Mwaba, Supervisor, 0953590149, Ministry of Health, IRS
  • Paul, Simwaba, Stores Manager, 0974743178, Pep Stores
  • Shoma, Munkombwe, District Assistant Manager, 0977762848, Zambart Organization
  • Fred, Supervisor, 0977606323, Netone, Zambia
  • Widson, Supervisor, 0770629800, Airtel Isonxprience

Languages

English, Bemba, Tonga, Chewa, Lozi, Lenje

Hobbies and Interests

Learning new things, Reading and writing, Listening to gospel music/sermons, Building a good rapport

Timeline

Call Center Representative

Isonxperience Zambia (Airtel)
08.2023 - 02.2024

Facilitator

Youth Alive Zambia (YAZ)
10.2022 - 11.2024

Sales Executive

NetOne Zambia
08.2021 - 11.2021

Polling/Monitoring Agent

Electoral Commission of Zambia
08.2021 - 08.2021

Research Assistant

Zambart Organization
08.2020 - 12.2020

Note Taker

Zambart Organization
08.2020 - 12.2020

Sales Assistant (Dynamo)

Pep Stores Africa
06.2017 - 07.2020

Sprayer Operator

Ministry of Health
08.2016 - 11.2016

Community Mobilizer/Data Collector

DAPP Organization
02.2016 - 07.2016

Some College (No Degree) - Grade 12

Batoka Secondary

Grade 9 Certificate - certificate

Batoka Basic

Grade 7 Certificate -

Batoka Basic

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Olison Siakanona