Omer Phiri

* Put in place Standard Operating Procedures for the store

* Make sure the store is ready before opening the Door for customer

* Make sure the Team building and Staff Management are aware about the Planning and Process of the store

* Coming up with promotional lines and how it will be merchandised on floor, and work on their trading gross profit it will trade during the promo.

* Doing the following Report; End of day, Monthly Financial, Weekly forecast, monthly and yearly budgets

* To ensure that the action and developmental plans agreed at the appraisals are resolved and followed up.

* Make sure the Customer service training for staff is implemented

* Planning for the Shop layout, Assets required, and Dimension

* Work on various recipes and costing them according to the required gross profit

Coming up with Ideas for the Foods menu and the cost of sales

* Ordering enough stocks shop and implementation of FIFO

* Make sure Staff recruitment and training is done according to the SOP

* Make sure Healthy and safety is in place

* Make sure the hygiene is standard is been followed in Daily basis

* Make sure Stock taking for various departments is done accurate.

* Sign all the invoices when is been captured and verified if isn’t book wrongly.

* Managed all the vehicles which was allocated for company Logistics and it drives

* From time to time, go around the floor to monitor occurrences and apply control measures

* Dealing with customer complaints (Problem solving)

* To ensure that line managers and supervisors are fully aware of and responding to all statutory legislation affecting the food industry

• Supervised team of 200 staff members plus.
• Achieved budget through effectively helping with Task.
• Resolved product issue through consumer testing.
• Promoted to General manager after 8 years with the company.
• Created own recipes , Menu and costing them for company