Omo Kabwebwe Chitwanga

• Streamlined daily operations by coordinating cleaning schedules and staff assignments.
• Implemented quality control measures to enhance service consistency and customer satisfaction.
• Trained new employees on cleaning protocols, safety standards, and company policies.
• Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Assisted guests with check-in and check-out procedures, ensuring smooth arrivals and departures.
• Maintained cleanliness and organization of resort facilities, enhancing guest satisfaction.
• Supported event setup and breakdown, contributing to successful on-site functions.
• Monitored inventory levels for supplies, facilitating timely reordering processes.
• Collaborated with team members to address guest inquiries and resolve issues efficiently.
• Participated in regular team meetings to discuss service improvements and guest feedback initiatives.
• Participated in regular staff meetings to discuss performance metrics, guest feedback, and potential areas for improvement, fostering a collaborative work environment focused on continuous growth and development.
• Conducted regular inventory checks to maintain stock levels for essential supplies, minimizing shortages or delays.
• Managed daily operations of the resort, ensuring efficient and smooth workflows.
• Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
• Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.

• Managed patient check-in and scheduling using electronic health record systems.
• Verified patient insurance information for accuracy and compliance with hospital policies.
• Coordinated communication between patients and healthcare providers to ensure timely service.
• Assisted in maintaining organized medical records in accordance with HIPAA regulations.
• Responded to patient inquiries efficiently, enhancing overall patient satisfaction levels.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

• Provided exceptional customer service in fast-paced environment, enhancing dining experience for patrons.
• Took accurate orders and ensured timely food delivery to customers, maintaining order accuracy.
• Collaborated with kitchen staff to streamline service flow, improving overall efficiency during peak hours.
• Assisted in training new team members on menu items and service protocols, fostering team development.
• Managed cash register operations, processing transactions swiftly while ensuring financial accuracy.
• Maintained cleanliness and organization of dining area, contributing to positive customer impressions and safety standards.
• Resolved customer inquiries and complaints effectively, promoting customer satisfaction and retention.
• Implemented suggestions for menu improvements based on customer feedback, aiding in menu development efforts.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Diploma in Hospitality Management