Oparebea Amoako

My background includes leadership experience in in fast-paced leading hotel brands including my current position at Taj Pamodzi Hotel.

From scheduling work shifts and overseeing administrative operations to managing budgets and ensuring top-notch guest service and customer relations. I excel at performing comprehensive management tasks to drive efficiency and productivity.

Furthermore, I am highly skilled in prioritizing tasks, developing effective communication, organizational procedures and supervising departmental personnel while maintaining compliance with all guidelines and standards.

Worked on Systems such as: Eres, Opera and Apex

My highest qualification is a Bachelor’s Degree in Hospitality Management and highlights of my experience include;

• Overseeing administrative support function – including meeting coordination, financial reconciliation, scheduling and issue resolution while handling all guest concerns in a courteous and professional manner. Making hotel reservations for clients and ensuring that all information provided has been applied to the bookings and instructions followed.
• Training, developing, coaching and supervising front office/desk team member to achieve superior customer service and guest experiences and drive adherence to hotel policies and procedures.
• Communicating regularly and effectively with cross-functional departments such as Sales, Guest Services, Hotel Membership Department, Housekeeping, Concierge, Security and Banqueting.
• Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.

• Entrepreneurial activities