OSWARD MWALE
LUSAKA
Summary
Dynamic banquet supervisor with a proven track record at MKANGO GOLVIEW HOTEL, excelling in event execution and guest satisfaction. Skilled in quality control and team collaboration, I effectively resolved guest complaints and streamlined operations, ensuring memorable experiences. Committed to maintaining high hygiene standards and fostering a productive work environment.
Overview
11
11
years of professional experience
Work History
BANQUET SUPERVISOR
MKANGO GOLVIEW HOTEL
LUSAKA
01.2021 - Current
- Supervised banquet operations ensuring flawless event execution and guest satisfaction.
- Coordinated and managed banquet staff, delegating tasks to maintain efficient service delivery.
- Monitored food and beverage service quality, adhering to hygiene and safety standards.
- Organised setup and breakdown of banquet areas, ensuring timely preparation and cleanliness.
- Liaised with clients to understand event requirements and customise banquet services accordingly.
- Resolved guest complaints promptly to maintain high levels of customer service and event success.
- Coordinated with kitchen and service teams to streamline banquet workflows and enhance guest experience.
- Managed inventory and procurement of banquet supplies to ensure availability and cost-effectiveness.
- Developed detailed event timelines and coordinated with multiple departments to ensure seamless banquet operations.
ASSISTANT PROCESS OPERATOR
SYLVA FOODS
LUSAKA
01.2016 - 11.2016
- Assisted in operating and monitoring processing equipment to ensure efficient production flow and adherence to safety standards.
- Conducted routine inspections and maintenance checks on machinery to prevent breakdowns and ensure compliance with operational regulations.
- Collaborated with senior operators to troubleshoot and resolve issues in the processing line, minimizing downtime and maintaining productivity.
- Participated in safety drills and contributed to maintaining a hazard-free working environment.
- Supported the cleaning and sanitization of processing machines to comply with hygiene standards.
- Reported any irregularities or potential hazards to the supervisory team promptly to ensure workplace safety.
- Assisted in training new team members on operational procedures and health and safety practices.
GENERAL WORKER
SYLVA UNIVERSITY
LUSAKA
01.2015 - 12.2015
- Maintained cleanliness and hygiene in all designated areas including restrooms, kitchens, and office spaces to ensure a safe and sanitary environment.
- Conducted routine inspections to identify maintenance and cleanliness issues, reporting them promptly to the supervisory staff.
- Adhered to strict health and safety standards, including the use of personal protective equipment and safe handling of cleaning chemicals.
- Collaborated with team members to complete daily cleaning schedules efficiently and effectively, contributing to overall workplace productivity.
- Ensured timely and effective removal of waste and hazardous materials to maintain a clean and safe workspace.
Education
CERTIFICATE IN CUSTOMER CARE SERVICE -
RISING EAST TRAINING INSTITUTE
LUSAKA01.2024
CERTIFICATE IN GENERAL HOSPITALITY -
CHRESO UNIVERSITY
LUSAKA02.2020
UNIVERSITY - FOOD PRODUCTION
CHRESO UNIVERSITY
LUSAKA11.2018
Skills
- Equipment operation
- Team collaboration
- Food production techniques
- Health and safety compliance
- Quality control
- Hygiene and sanitation
- Time management
- Training and development
- Adaptability
- Problem solving
- Communication
- Routine maintenance
- Attention to detail
- Customer service
References
- MAYBIN CHIPASHA, FNB MANAGER, MKANGO GOLFVIEW HOTEL, 0977744837
- KENNEDY MPANDASHULU, FACTORY MANAGER, SYLVA FOOD SOLUTION, 0975232512
Hobbies and Interests
- Cooking
- Reading
- Walking
- Football
Languages
English
Personal Information
- Date of Birth: 06/15/93
- Gender: MALE
Languages
English
Proficient (C2)
C2
Nyanja
Native
Native
Timeline
BANQUET SUPERVISOR
MKANGO GOLVIEW HOTEL
01.2021 - Current
ASSISTANT PROCESS OPERATOR
SYLVA FOODS
01.2016 - 11.2016
GENERAL WORKER
SYLVA UNIVERSITY
01.2015 - 12.2015
CERTIFICATE IN CUSTOMER CARE SERVICE -
RISING EAST TRAINING INSTITUTE
CERTIFICATE IN GENERAL HOSPITALITY -
CHRESO UNIVERSITY
UNIVERSITY - FOOD PRODUCTION
CHRESO UNIVERSITY