Owen Mike Tembo
Sales Specialit
Lusaka,09
Summary
Iam a good communicator with proven Interpersonal skills and am used to work in a team whilst also been capable of using own initiatives. Iam skilled dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. Iam seeking employment which will allow development ,growth and make use of my existing skills.
Overview
7
7
years of professional experience
Work History
Sales Executive
DANA OIL
LUSAKA
08.2023 - Current
- Cultivated relationships with existing customers to encourage repeat business.
- Produced sales documents, finalized deals and filed records.
- Provided detailed and accurate sales forecasts to senior management.
- Negotiated contracts and closed agreements to maximize profit.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Listened to customer needs to identify and recommend best products and services.
- Reduced process lags by training employees on best practices and protocols.
- Enhanced product knowledge through continuous learning and professional development activities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Sales Executive
BIGTREE BEVERAGES
LUSAKA
09.2021 - 08.2023
- Cultivated relationships with existing customers to encourage repeat business.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided detailed and accurate sales forecasts to senior management.
- Identified new potential markets and developed plans for targeting them.
- Negotiated contracts and closed agreements to maximize profit.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Sales Consultant
Prudenal Life Assurance Zambia Limited
01.2020 - 01.2022
- Establish and nurture relationships with past clients and potential clients to facilitate sales
- Developing leads and researching potential clients
- Meet deadlines and close sales in a timely manner
- Communicate with clients in person by phone, and email to understand their needs
- Recommend and select products for clients based on individual needs
Customer Care Representative
Ison Xperiences Zambia Limited
01.2018 - 01.2020
- Intercepting incoming calls from clients for various reasons such as inquiries, queries and complaints
- Promoting MTN products and services to clients
- Educating clients on how to use the newly launched products and services
- Escalating technical challenges to the back office for effective resolution
- Handling 250 calls per day and calling back customer's dropped calls in order to avoid repeated calls
- Promoted company and increased sales
- Awarded Customer service certificate as top performer
- Met call handling time targets and quality parameters
Education
High School Diploma -
CASTROL WORLD CLASS WORKSHOP
LUSAKA08-2023
Diploma - Health Services Management
National Institute of Public Administration
01.2018
Customer Service -
Ison Xperiences Zambia Limited
01.2018
School Certificate -
Kalonga High School
01.2014
Skills
- Interpersonal Communication
- Multi Tasking
- Time Management
- Computer literate
- Data Analysis
- Sales and market development
- Lead prospecting
- Deal structuring
- Sales presentations
- Business development and planning
Accomplishments
- Promoted company and increased sales.
- Awarded Customer service certificate as top performer.
- Met call handling time targets and quality parameters.
References
- Mr Andrew Mulenga, Team Leader, Prudenal Life Assurance Zambia Limited, 0969983488
- Mr Goodwell Kabamba, Administrative Executive, Ison Xperiences Zambia Limited, goodwell.kabamba@isonxperiences.com, 0974204808
- Niza Chilongo, Quality Analyst, Ison Xperiences Zambia Limited, nizachilongo@isonxperiences.com, 0972000428
Languages
- English
- Nyanja
- Bemba
Timeline
Sales Executive
DANA OIL
08.2023 - Current
Sales Executive
BIGTREE BEVERAGES
09.2021 - 08.2023
Sales Consultant
Prudenal Life Assurance Zambia Limited
01.2020 - 01.2022
Customer Care Representative
Ison Xperiences Zambia Limited
01.2018 - 01.2020
High School Diploma -
CASTROL WORLD CLASS WORKSHOP
Diploma - Health Services Management
National Institute of Public Administration
Customer Service -
Ison Xperiences Zambia Limited
School Certificate -
Kalonga High School
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