Pacifique Liyana Ishimwe

• In this role, I managed the product portfolio and proposed medium- and long-term ways to build the portfolio within and beyond solar products, while leveraging credit data.
• I launched the first Paygo smartphone and smartphone, and cookstove bundle loans in Uganda within the first 3 months of joining BrightLife.
• Monitored industry trends and identified opportunities for innovation within the product portfolio.
• Analyzed data from various sources, such as customer feedback, usage metrics, and A and B testing results, to inform product decisions.
• I managed projects that expanded our offering through strategic partners.
• I built business cases for new offerings and oversaw the full product lifecycle implementation from ideation to commercialization/handover to sales.
• I managed external supplier relations (including negotiating contracts and partnership agreements)
• I built internal relationships across multiple departments that interact with the product team, and empowered them with product knowledge and training.
• I also managed projects related to utilizing new products as add-ons to BrightLife's solar offerings.

• Provided oversight of product pilot testing and collaboration through excellent documentation, organizational, analytical, and communication.
• The products are projected to bring a substantial amount of revenue to EEA once they go commercial.
• I built solid relationships with partner companies to optimize cost savings.
• The revenue projected to be generated from these partnerships is also substantial.
• Drove the continuous improvement of the project delivery process by working collaboratively with teams to create a product scorecard that is helping track the product development roadmap, in order to drive effective product launches.
• Led the development and standardization of a new product line in a new market segment, from concept to launch stage. The standardized product is set to be launched across several markets in Africa.
• Translated business goals, feature concepts, and customer needs into prioritized product requirements and use cases by developing product prioritization scorecards, which are still being referenced across several markets for product launch plans.

• Executing successful product introductions and launches by coordinating actions with supply chain teams, commercial, and other internal teams, the products I led launched and supported the launches of have generated great revenue since they were launched.
• Facilitated and coordinated system migration projects for new user interfaces and worked closely with the global digital team to support team adaptation of new software.
• The software is a merger of two legacy systems into one new unified platform that caters for over 1,000,000 customers.
• Developed sales strategies, which resulted in growth of customer base in several product lines by over 15%.
• Expanded knowledge of launched product lines and led several adaptation strategies and training for teams on new product launches remotely during the Covid-19 pandemic.
• Expanded several business product lines in 2 years by effectively managing new product launches and program introductions.

• During this apprenticeship, I undertook market research to better understand customer demands, willingness to pay, and ability to pay for two new productive use products: the biogas digester and solar water pump.
• This helped plan, implement, and monitor pilots in Zambia, and contributed to analysis and insights to the various deliverables during the product development process across 5 other markets.
• In this role, I help conceive and implement larger commercial pilots by preparing field teams and conducting concept reviews with the larger product development team.
• The insights gathered still inform how productive use products are piloted across EEA's 9 markets.

Since joining Viamo in this role, I have launched and managed the implementation of over 10 products on the Viamo platform in Zambia with over 2M active users.

Piloted and commercially launched first voice-first generative AI assistant in Zambia. Over 40,000 users successfully called into Viamo platform and asked questions in their own voice, receiving responses to over 30,000 questions.

In this role, I am in charge of and manage the Viamo platform in Zambia, I am responsible for ensuring a high quality and an impactful mobile service(s).

• As the Platform expert, I own the following: Partner Relationship Management, Content Development, Platform User Experience, Platform Strategy and Growth, Maintenance and Operations, Monitoring, and Reporting.
• I manage the piloting and launching to market of new features on the Viamo platform in Zambia.
• I am responsible for each step of the content development process, ensuring that key messages follow best practices and are translated, recorded, and pre-tested, and implemented on the platform correctly.
• I am the Viamo platform expert, identifying the content needs of end users, building the audio and text trees (using the Viamo Cloud Software), updating content, and troubleshooting
• I manage MNO (Mobile Network Operator relationships) in country which are at the core of our operations. I also manage NGO partner relationships for projects on the platform.
• I work closely with the global and country team to deliver memorable and socially impactful experiences to both our end users and clients through the platform.