Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
PAMELLAH KANODEWETA

PAMELLAH KANODEWETA

Zimbabwe ,Harare

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Capable Office Administrator with outstanding knowledge of effective office coordination and commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Data Steward / Office Administrator/Sales Associate

Medpages an IQVIA Business
South Africa (Remote)
04.2018 - Current
  • Create processes and procedures that monitor and enforce data governance policies
  • Establish guidelines for data handling
  • Quality assessments and data security
  • Resolve data-related issues, and enforce compliance with regulatory requirements
  • Prepared call center performance reports by collecting, analyzing, and summarizing data and trends
  • Center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Evaluated various tools used in the field of Data Stewardship, recommending cost-effective solutions that meet organizational requirements.

Customer Service Team Leader

Mango 5
South Africa
01.2015 - 03.2018


  • Ensure all new candidates are timorously contacted and assisted with the registration process
  • Communicated with the team throughout the process to ensure that all required documentation and relevant training information were received, verified, and uploaded as in agreed Service Level Agreements
  • Liaised with 3rd parties, e.g., training companies, referees, previous employers, etc
  • To obtain the necessary information and documents needed
  • Informed, assisted, and guided candidates with compliance requirements to achieve desired assurance standards
  • Managed the completed process and ensured candidates were cleared from the start of registration to compliant status within the agreed period
  • Communicate with the team throughout the process to ensure that all required documentation and relevant training information are received, verified, and uploaded as in agreed Service Level Agreements


Team Manager/Sales Trainer

TRACKER SA
South Africa
01.2010 - 01.2015
  • Company Overview: (SA)
  • Scheduling and overseeing all training programs and identifying training needs
  • Been responsible for ensuring new employees receive proper training to meet their responsibilities successfully and manage the team, overseeing daily operations of one section within the company
  • Constant monitoring, to ensure that everyone is working towards the same goal
  • Implementing certain principles to manage the team
  • The role has overall responsibility for all areas of credit control including team management, validating each application and debt recovery processes and procedures, driving process improvements, and providing credit control and debt
  • Recovery-related advice, guidance, and support to the team
  • Led employee relations through effective communication, coaching, training, and development.

Education

High School Diploma -

Cheziya High School
Zimbabwe
12.2007

Skills

  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Professionalism
  • Time management abilities

References

References will be given when shortlisted.

Personal Information

  • Date of Birth: 08/26/91
  • Nationality: Zimbabwean

Timeline

Data Steward / Office Administrator/Sales Associate

Medpages an IQVIA Business
04.2018 - Current

Customer Service Team Leader

Mango 5
01.2015 - 03.2018

Team Manager/Sales Trainer

TRACKER SA
01.2010 - 01.2015

High School Diploma -

Cheziya High School
PAMELLAH KANODEWETA