Pamellah KANODEWETA
CapeTown,Western Cape
Summary
Exceptional Caregiver with experience supporting the daily success and health of service users of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers, and entertaining service users according to care plan specifications. Reliable and supportive member of house operations, assisting families as extenuating circumstances arise. Devoted to services user's physical comfort and emotional support. Focused on providing optimal support to service users through personalized assistance and care required to manage diverse medical conditions. Proficient in organized medication, doctor appointments, and personal activities. Caring, organized, and friendly with excellent interpersonal Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Medpages
03.2018 - Current
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caregiver
Libertas Retirement Home
05.2022 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Volunteering -Recovery Home Housing Support Worker
Victory Outreach Capetown
01.2015 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Volunteering
ENGin
02.2021 - Current
- Company Overview: Ukraine Programs
- Ukraine Programs
- Volunteering at community kitchens and food-related charities.
- Supported volunteer recruitment efforts by delivering impactful presentations at local schools and community centers about the value of volunteering at the park.
Education
Diploma - Caregiving
Redcross
The Red Cross Association Of South Africa07.2022
Skills
- Respectful and Compassionate
- Time Management
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Supportive Companionship
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge. In possession of a Valid Passport Full COVID vaccination In possession of a Driver's License Valid Police clearance Valid IELTS Certificate
Timeline
Caregiver
Libertas Retirement Home
05.2022 - 05.2023
Volunteering
ENGin
02.2021 - Current
Healthcare Customer Service Representative
Medpages
03.2018 - Current
Volunteering -Recovery Home Housing Support Worker
Victory Outreach Capetown
01.2015 - Current
Diploma - Caregiving
Redcross
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