PATALI RAPHAEL PHIRI
Lusaka
Summary
Skilled in both written and verbal translation, and fostering cross-cultural communication, I have significantly contributed to HAIWEI ENTERPRISE COMPANY LIMITED by enhancing client confidentiality and intercultural sensitivity. This approach has improved client service and teamwork, leading to a noticeable expansion into both Non and Mandarin-speaking markets. Leveraging critical thinking and continuous improvement, I excel in client-focused solutions.
My professional track record includes facilitating clear communication in diverse environments. Proven ability to work collaboratively and adapt to changing needs, ensuring effective and accurate language interpretation. Recognized for strong analytical skills and cultural awareness, providing reliable and precise translation services.
Overview
9
9
years of professional experience
Work History
Mandarin Interpreter & General Manager
HAIWEI ENTERPRISE COMPANY LLIMITED
09.2021 - Current
- Participated in ongoing professional development courses to stay current with industry trends and advancements in language interpretation techniques.
- Enhanced communication by accurately interpreting Mandarin to English and vice versa during meetings and conferences.
- Collaborated with team members to develop cultural competency training programs, improving cross-cultural communication within the organization.
- Managed multiple simultaneous projects while maintaining exceptional attention to detail and accuracy under tight deadlines.
- Supported legal proceedings by offering precise interpretation services during court hearings, depositions, and client consultations.
- Facilitated business negotiations between Mandarin-speaking clients and English-speaking counterparts, ensuring clear communication and mutual understanding.
- Delivered consecutive interpretation services at international conferences, fostering productive dialogue between attendees from diverse linguistic backgrounds.
- Educated staff on cultural nuances and potential translation pitfalls in order to better serve multicultural clients.
- Handled sensitive information with discretion while adhering to strict confidentiality requirements.
- Mentored junior interpreters in best practices for effective communication between different cultures.
- Assisted clients in understanding complex documents by translating written materials from Mandarin to English.
- Adapted quickly to changing client needs while maintaining a high level of professionalism throughout each assignment.
- Contributed to company growth by identifying new opportunities for expansion into Mandarin-speaking markets through research and analysis of market trends.
Chinese Translator & Assistant Sales Executive
Golden Peacock Hotel Zambia
09.2020 - 07.2021
- Developed a thorough understanding of industry-specific terminology to provide accurate translations in specialized fields.
- Processed source vernacular into translations, summaries, roundups and other defined products.
- Earned recognition from management for consistently delivering high-quality work under tight deadlines.
- . Strengthened relationships with overseas clients through impeccable customer service and timely language support.
- Identified potential linguistic issues early in the project lifecycle, preventing costly delays or misunderstandings later on.
- . Assisted HR department in recruiting bilingual staff members, helping to diversify the company''s workforce.
- Reduced project turnaround times by implementing efficient workflows and leveraging technology tools for translation support.
- Served as the go-to resource for all Chinese-English translation needs within the organization, building trust among colleagues and clients alike.
- Improved company''s reputation with high-quality translations that consistently met or exceeded expectations.
- Interpreted spoken and written languages other than English and vice versa.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Expanded market share with strategic territory planning and targeted prospecting.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Translator & Statistician
Mphande Limestone Limited
02.2020 - 08.2020
- Translated documents from [Language] to [Language].
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
- Evaluated statistical techniques and extracted [Type] information from research data to provide different ways to assess robustness of research outputs.
- Provided guidance on best practices for data visualization techniques to improve clarity and impact of reports presented to executive leadership teams.
- Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.
- Developed user-friendly dashboards for real-time monitoring of key performance metrics, facilitating informed decision-making across departments.
- Collaborated with cross-functional teams to identify key performance indicators and establish benchmarks for success.
Volunteer
Zhengding Care for the Aged
12.2018 - 02.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
English Teacher Volunteer
Golden Sail Training Centre, China
03.2019 - 01.2020
- Strengthened critical thinking skills through problem-solving activities and group projects.
- Enhanced language skills by implementing comprehensive lesson plans and engaging classroom activities.
- Assessed student progress regularly, providing tailored support to ensure academic success.
- Contributed to a positive school culture by participating in extracurricular activities and events as needed.
- Increased student motivation by connecting course content to real-world situations and experiences.
- Fostered a positive learning environment by promoting open communication, collaboration, and respect among students.
- Improved student writing abilities with targeted practice exercises and constructive feedback.
Locksmith and Sales Assistant
Builders Warehouse Zambia
01.2016 - 12.2017
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Used key cutting machines to duplicate or cut new keys.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Improved security for clients by installing and maintaining various types of lock systems.
Education
LLB - LAW
The University of Zambia
Lusa09.2026
Master of Arts - Education Leadership
The University of Zambia
Lusaka, Zambia05.2025
Bachelor of Arts - Lingustic With Chinese Language
The University of Zambia
Lusaka, Zambia04.2021
Bachelor of Arts - Teaching Chinese Language
Hebei University of Economics And Business (CHINA)
Shijiazhuang, China08.2020
Skills
Written Translation
Client Confidentiality
Conflict Resolution
Cross-cultural communication
Intercultural Sensitivity
Teamwork and Collaboration
Client Service
Problem-solving abilities
Continuous Improvement
Excellent Communication
Critical Thinking
Language Localization
Gardening, music, Hiking, Badminton
In free time loves to plant and water flowers and vegetables. Likes to play Jazz and slow Rhumba. As form of exercising, loves to hike and play badminton.
Timeline
Mandarin Interpreter & General Manager
HAIWEI ENTERPRISE COMPANY LLIMITED
09.2021 - Current
Chinese Translator & Assistant Sales Executive
Golden Peacock Hotel Zambia
09.2020 - 07.2021
Translator & Statistician
Mphande Limestone Limited
02.2020 - 08.2020
English Teacher Volunteer
Golden Sail Training Centre, China
03.2019 - 01.2020
Volunteer
Zhengding Care for the Aged
12.2018 - 02.2020
Locksmith and Sales Assistant
Builders Warehouse Zambia
01.2016 - 12.2017
LLB - LAW
The University of Zambia
Master of Arts - Education Leadership
The University of Zambia
Bachelor of Arts - Lingustic With Chinese Language
The University of Zambia
Bachelor of Arts - Teaching Chinese Language
Hebei University of Economics And Business (CHINA)
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