Patricia Mpamba
Northwestern, Solwezi
Summary
I am seeking to be part of a dynamic organization where I can apply my capabilities and business skills to the overall success of the organization. I am a team player, result oriented, passionate about my work, highly organized, self motivated and dedicated to duty.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Golden Camp Solutions
Lumwana
04.2024 - Current
- Ensure compliance with all relevant rules and regulations governing data entry activities.
- Using specialized software applications related to the job role.
- Collaborate with other departments to resolve issues regarding incorrect data entries.
- Organize files according to established procedures for easy retrieval later on.
- Maintain confidentiality of sensitive information entered into the system.
- Perform data entry from paper documents, emails, and other sources into computer systems.
- Maintain updated knowledge of industry trends related to data entry operations.
- Create spreadsheets to track data entries.
- Operate various office equipment such as scanners, printers. when required.
- Making reports based on gathered information.
Functions Coordinator
Golden Camp Solutions
Lumwana
05.2023 - 03.2024
- Create and maintained event budgets, tracked expenses and reconciled accounts.
- Organize and coordinated all aspects of events including logistics, catering, registration, transportation arrangements, accommodations and signage.
- Develop timelines for each event to ensure deadlines were met in a timely manner.
- Provide training to staff members on event planning procedures and protocols.
- Organize venues for events and created detailed reports for management review.
- Assist in preparing promotional materials such as flyers, brochures, invitations and newsletters for distribution prior to events.
- Manage guest lists for each event including invitation tracking, RSVPs and seating assignments.
- Direct food service staff during events.
- Plan deco designs for each particular event.
Waitress Trainee
Golden Camp Solutions
Luwana
09.2022 - 01.2024
- Greet customers and provide menus.
- Provide excellent customer service during meal times.
- Informed customers of daily specials and menu changes.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Making sure that all dishes served met quality expectations.
- Assisted with food preparation tasks as requested by the head chef.
- Learn to properly handle cash transactions and process credit card payments.
- Supervise and help in serving and portioning of food.
- Ensure that all tables have been set up properly in the mess or restaurant.
- Cleaning the mess after the service.
Sales Assistant
Vision Care
Solwezi
10.2021 - 08.2022
- Greet customers and provided assistance with product selection.
- Assist in creating displays to promote products.
- Organize stockroom or shelves according to store layout and product categories.
- Data entry.
- Customer service.
- Stock taking.
- Processing orders and preparing end of day sales shits.
- Educating clients about their medical prescriptions, lens type and frame selection.
- Attending to NHIMA, Prudential, Medlink, FQM and other insurance companies.
- Assisted customers with returns, exchanges and refunds.
Seasonal Depot Clerk
Good Reserve Agency
Solwezi
06.2021 - 10.2021
- Organize and maintained filing systems for confidential documents.
- Assist customers with inquiries and complaints in a professional manner.
- Generate daily reports of sales activity for management review.
- Supervise day to day operations of the assigned depot
- Ensuring that quality of commodities purchased, received and dispatched are always checked.
- To verify the number of commodity bags purchased.
- Supervise all security guards and ensure that all processes are followed.
- Supervise the loaders and general workers to ensure that all procedures are followed.
- Verify and sign off gate registers for commodity receipts/dispatches as well as visitors.
- Conduct regular stock count of inventory.
Business Loan Consultant
Elite Financial Services Limited
Solwezi
01.2021 - 03.2021
- Organize meetings between stakeholders to discuss project details and timelines.
- Assist in developing new methods for data collection and analysis techniques.
- Develop and implemented customized strategies to meet client needs.
- Collaborate with clients to develop action plans to address specific challenges and objectives.
- Handling customer complaints.
- Property and money collection.
- Creating customer accounts in the system.
- Processing loans to private and government workers.
- Advising clients about personal loans.
Marketing Executive
Aston Air Limited
Solwezi
04.2019 - 04.2020
- Develop marketing strategies.
- Create content for various digital channels, including website, social media and email.
- Manage relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Conduct market research to identify consumer trends and preferences.
- Analyze customer feedback to improve the quality of products and services.
- Preparing weekly reports to the operations manager.
- Making sure all vehicles are in good condition and well maintained.
- Designed innovative branding materials such as brochures, flyers, banners.
Sales Assistant
Isteel Roofing Suppliers
Lusaka
05.2017 - 07.2017
- Greet customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organize stockroom layout and product categories.
- Inform customers about current promotions and discounts.
- Assist customers with returns, exchanges and refunds.
- Front desk duties and customer service.
Stock Taking
Barloworld
Lusaka
06.2016 - 06.2016
- Organize regular stock-taking procedures to ensure accurate recording of all items in the warehouse.
- Manage inventory by taking weekly stock counts for each item stocked.
- Participate in physical inventories taking note of discrepancies between actual stock count versus what is recorded in system.
- Assist other staff members with tasks such as stocking shelves, cleaning work areas and taking out the trash.
- Counting of on hand inventory.
- Verification of stock.
Procurement Intern
ZESCO
Lusaka
11.2014 - 02.2015
- Assist in the development and implementation of procurement strategies to ensure cost-effective purchases.
- Analyze supplier performance, pricing trends, and other data points to identify opportunities for improvement.
- Research potential suppliers and evaluated their suitability based on price, quality, delivery times, and reliability.
- Maintain up-to-date records of approved suppliers and negotiated contracts with them.
- Collaborate with internal stakeholders such as accounting staff members to resolve payment issues with vendors.
- Organize a system for filing invoices, purchase orders, quotes, contracts.
- Develope relationships with key suppliers to maximize value for the organization.
- Assist in the negotiation process when needed.
- Provide support in preparing tenders or responding to requests for proposals.
- Review documents related to procurements such as terms and conditions of agreement before finalizing deals.
- Review and approved vendor invoices.
- Taking part in all bid evaluation meetings.
- Preparing purchase orders.
Education
Procurement And Supply
Zambia Institute of Management
Lusaka10-2016
Introduction To Computers
Breaking Barriers Academy
Lusaka01-2012
Delca Psalms Boarding School
Mukushi01-2011
Skills
- Meticulous attention to detail
- Advanced clerical knowledge
- Highly motivated
- Innovative and creative
- Good communication skills
- Well organized
- Good time management
- Flexible and reliable
- Maintains confidentiality
- Able to work under minimum supervision
References
Mr. Henry Mugala,
Zambia Institute of management,
Lusaka,
Conctact Number: +260955991957.
Mr. David Lwimba,
Operations Manager,
Aston Air Limited,
Solwezi,
Contact Number: +260977696465.
Mr. Gideon Chanda,
Elite Financial Services Limted,
Solwezi,
Contact Number: +26097437379
Mr. Chesa Nkhata
Food Reserve Agency,
Solwezi,
Conact Number: +26077398767
Dr. Uma,
Vision Care Solwezi,
Branch Manager,
Solwezi,
Contact Number: +260965609090
Mr. Harrison Ngoma,
Golden Camp Solution,
Food and Beverage Manager,
Lumwana,
Contanct Number: +260779215200
Timeline
Data Entry Clerk
Golden Camp Solutions
04.2024 - Current
Functions Coordinator
Golden Camp Solutions
05.2023 - 03.2024
Waitress Trainee
Golden Camp Solutions
09.2022 - 01.2024
Sales Assistant
Vision Care
10.2021 - 08.2022
Seasonal Depot Clerk
Good Reserve Agency
06.2021 - 10.2021
Business Loan Consultant
Elite Financial Services Limited
01.2021 - 03.2021
Marketing Executive
Aston Air Limited
04.2019 - 04.2020
Sales Assistant
Isteel Roofing Suppliers
05.2017 - 07.2017
Stock Taking
Barloworld
06.2016 - 06.2016
Procurement Intern
ZESCO
11.2014 - 02.2015
Procurement And Supply
Zambia Institute of Management
Introduction To Computers
Breaking Barriers Academy
Delca Psalms Boarding School
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