Pay space Payroll Management
Patricia Tivalenji Kagula
Human Resources Practitioner
Lusaka
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
General Manager, Business Development and HR
Greensprout Preparatory School
Lusaka
02.2022 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and implemented strategies to increase sales and profitability.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
Human Resources Officer
Medland Health Services
Lusaka
04.2019 - 02.2022
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated employee placements and administrative details.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
General Manager, HR and Administration
Country Group Of Companies
Mongu
04.2015 - 04.2019
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Master Of Business Administration - Business Management
ICU University
Lusaka 01.2017 - Current
Bachelor Of Business Administration - Business Administration
University of Africa
Lusaka 01.2011 - 03.2015
Skills
Verbal and written communication
Budget administration
Effective leader
Coaching and mentoring
Performance improvement
Consistently meet goals
Deadline-oriented
Staff training/development
Operations management
Budget development
Recruitment
Employee scheduling
Business Development
Efficient multi-tasker
Budgeting
Exceptional interpersonal communication
Accomplishments
- Business Development: - Spearheaded acquisition of a second location for Greensprout Preparatory School Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base
- Awarded employee of the 2018 on international Labor Day for country group of companies
- Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool at Medland Health services.
Affiliations
- Affiliate Member- Zambia institute of Human Resources Management.
- Alumni - Academy of Women Entrepreneurs
Software
Jobvite
Timeline
General Manager, Business Development and HR
Greensprout Preparatory School
02.2022 - Current
Human Resources Officer
Medland Health Services
04.2019 - 02.2022
Master Of Business Administration - Business Management
ICU University
01.2017 - Current
General Manager, HR and Administration
Country Group Of Companies
04.2015 - 04.2019
Bachelor Of Business Administration - Business Administration
University of Africa
01.2011 - 03.2015