Patrick Lwipa
Lusaka,Lusaka Province
Summary
Dynamic seller focused on delivering the highest standards of customer service. Thinks critically with a can-do attitude for successful retail operations. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable, and knowledgeable about preparing displays, merchandising shelves, and assisting customers. Drives loyalty with friendly and skilled support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Parts Sales Consultant
CFAO Motors (Z) Ltd
Lusaka, Lusaka Province
09.2017 - Current
- To be the principal contact point between the Sales Department and the Customer.
- To effectively manage and grow a Customer database with the key objective of maximizing the sales above the set profit objectives.
- To ensure that all Customer's Sales experiences exceed their expectations.
- To actively participate in Marketing activities.
- Adherence to Manufacturer Standards and following Manufacturer and Company Standard Operating Procedures.
- Exceeding the set target for Customer Satisfaction Surveys both those conducted by the Manufacturers or internally.
- Identifying new or potential business opportunities to grow the brand's market shares within Zambia.
- Managing and constant engagement with designated key clients’ accounts.
- Meeting all reporting requirements within the deadlines.
- Met trading terms and account procedures for compliant parts acquisition.
Parts Warehouse Stores Man
CFAO Motors (Z) Ltd
Lusaka, Lusaka Province
09.2014 - 07.2017
- Maintained and cleaned warehouse equipment following set procedures.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Loaded packaged goods onto trucks for shipping.
- Assisted with loading and unloading of vehicles manually and using machines.
- Stored products in appropriate storage areas to maximize space within the warehouse.
- Sorted materials on warehouse racks and shelves.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Picked, packed, and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Performed tagging and labeling of warehouse inventory.
- Prepared items for timely dispatch and safe transportation.
Education
Bachelor of Science - Supply Chain Management
University of Lusaka
Lusaka, Lusaka Province 01.2021 -
Certificate of Higher Education - Technical Support Fundamentals
Google Online Cousera
Lusaka, Lusaka Province 10.2022 - 11.2022
Skills
- Team oversight
- Customer rapport
- Warehouse management
- Logistics management
- Customer relations
- Account management
- Brand-building strategies
- Relationship management
Languages
English
Proficient (C2)
Accomplishments
- Achieved 1st Place Continentwise by completing the skills contest with accuracy and efficiency.
African Skills Contest Champion 2017
I participated in what is known as the African Skills Contest and came out the victor, It is a way the organization gets to know what skill levels employees have in their respective departments on a national and International level.
Timeline
Certificate of Higher Education - Technical Support Fundamentals
Google Online Cousera
10.2022 - 11.2022
Bachelor of Science - Supply Chain Management
University of Lusaka
01.2021 -
Parts Sales Consultant
CFAO Motors (Z) Ltd
09.2017 - Current
Parts Warehouse Stores Man
CFAO Motors (Z) Ltd
09.2014 - 07.2017
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