Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Paul Mubasa

Lusaka

Summary

A Master of Public Administration degree candidate at the National Institute of Public Administration - (NIPA) and holder of a Bachelor’s Degree in Development Studies, a certificate in Democracy and Good Governance, a certificate in Designing and Implementing Monitoring and Evaluating Systems and a Grade 12 General Certificate of Education (GCE). An exceptional leader and administrative professional with excellent interpersonal and cultural relational skills, possesses impeccable skills of organizational best practice such as team work, an excellent understanding of managerial skills and practice. Also strategic with policy recommendation, formulation and implementation. Passionate to see social integration and rural community development, access to improved community education for girl child and other vulnerable children, facilitation of rehabilitation programs for school drop-outs. Able to work with less or no supervision at all. Highly dependable with excellent time management skills and impeccable Innovative ideas. I am inquisitive and exceptionally interactive with high levels of Integrity, professional competence and Human Resource best practice. Eager to develop and contribute to the welfare of the development of my own country and the region at large.

Overview

8
8
years of professional experience

Work History

Administration Manager

Trans-Global Logistics
Lusaka
12.2022 - Current
  • Built and implemented systems for lead generation, client management and office operations.
  • Organized workflows to improve efficiency and reduce operating costs.
  • Created and maintained operations manual to document systems and standards.
  • Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
  • Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
  • Coordinated marketing events and client activities to drive sales and revenue.
  • Identified and solved problems to enhance management and business direction.
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Oversaw complex office support, managing records database and organizing contracts.
  • Coordinated with managers and departments to interview new personnel and recognize excellent performance.
  • Tracked and analyzed expenditures to deliver budgets and financial reports.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Delivered comprehensive training to maintain compliance requirements.
  • Directed and oversaw office personnel activities.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.

Volunteer Coordinator

The Mountain of the Lord's House
Lusaka
08.2017 - Current
  • Coordinate programs that advocate for girl child education and other vulnerable young people.
  • Mobilize funds for educational purposes to ensure that the identified target groups go back to school and attain upper secondary education in the community.
  • Implement the policy of re-entry into girl child education in the rural community system through the Church organization.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Assigned volunteers to keep shifts properly staffed.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
  • Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
  • Managed volunteer website, keeping information and content current, accurate and engaging.
  • Identified volunteer service opportunities and associated requirements.
  • Oversaw creation and use of volunteer support brochures, fliers and cards.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Oversaw volunteer logistics and handled schedules, inventory and transportation management.
  • Wrote full role descriptions and task duties for volunteer positions.
  • Led new volunteer orientation to organization and programs.
  • Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
  • Reviewed online volunteer applications and managed volunteer background checks.
  • Coordinated ongoing volunteer publicity and awareness programs.
  • Qualified individuals and groups for volunteer service and determined volunteer service placement.
  • Developed and managed volunteer recognition, engagement and retention practices.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Researched and prepared reports required by management or governmental agencies.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.

Project Assistant

Good Neighbors Zambia
Lusaka
10.2021 - 11.2022
  • Worked with senior project leaders to create project scopes and implement roadmaps.
  • Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Used well-developed skill set to improve relationships with others.
  • Facilitated communication between team members regarding project tasks and deadlines.
  • Evaluated team member productivity and updated progress reports.
  • Managed project calendars, adjusted timelines and adhered to deadlines.
  • Assisted with coordination of daily activities for projects.
  • Set up, operated and performed preventative maintenance on office equipment.
  • Scheduled meetings, check-ins and appointments for team members and supervisors.
  • Assessed company inventories and ordered needed project materials.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Coordinated with the project officer to understand project needs and provide the needed support to meet targets.
  • Assisted with project budget development, tracked expenditures and organized financial documents.
  • Created presentations and spreadsheets to convey project goals and scope to supervisors.
  • Produced thorough, accurate and timely reports of project activities.
  • Conferred with project personnel to identify and resolve problems.
  • Developed and updated project plans to document objectives, technologies, schedules and funding.
  • Identified project needs by reviewing project objectives and schedules.

Warehouse Manager

Siloam Zambia Limited
Lusaka
01.2017 - 09.2021
  • Generated warehouse shipping documents, packing lists and invoices.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Trained staff on material handling processes to reduce shipping times.
  • Established transportation cost standards and economical shipping practices.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.

Education

Master of Arts - MA in Public Administration

National Institute of Public Administration - NIPA
Lusaka, Zambia
09-2024

Certificate - Certificate in Designing And Implementing M&E

Alison
Loughrea, Ireland
02-2023

Executive Certificate - Certificate in Democracy And Good Governance

Institute of Chartered Professionals
Lusaka, Zambia
12-2020

Bachelor of Arts - B.A. in Development Studies

Information And Communications University Zambia
Lusaka, Zambia
10-2020

Skills

  • Communicate online
  • Google Forms
  • KoBo Toolbox
  • Good knowledge of Microsoft (Word, Excel, PowerPoint)
  • Coordination
  • Delegation
  • Decision Making
  • Monitoring
  • Project Management
  • Strategic Planning
  • Developing Policies and Procedures
  • Performance Evaluations
  • HR Support
  • Team Building
  • Good Time Management
  • Communication
  • Good Team-Leading Skills
  • Self-Motivation, Analytical
    Thinking
  • Attention to Detail
  • Working Under Pressure

Languages

Tonga
First Language
Bemba
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Administration Manager

Trans-Global Logistics
12.2022 - Current

Project Assistant

Good Neighbors Zambia
10.2021 - 11.2022

Volunteer Coordinator

The Mountain of the Lord's House
08.2017 - Current

Warehouse Manager

Siloam Zambia Limited
01.2017 - 09.2021

Master of Arts - MA in Public Administration

National Institute of Public Administration - NIPA

Certificate - Certificate in Designing And Implementing M&E

Alison

Executive Certificate - Certificate in Democracy And Good Governance

Institute of Chartered Professionals

Bachelor of Arts - B.A. in Development Studies

Information And Communications University Zambia

Similar Profiles

CREATE PROFILE
Paul Mubasa