PAUL SIMBEYE
Lusaka,09
Summary
Dynamic leader and problem-solver with extensive experience at Simbisa Brands Limited Zambia, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and cash handling, significantly improving service efficiency and accuracy. Demonstrated exceptional customer service and operational management, fostering a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Simbisa Brands Limited Zambia
03.2023 - 12.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
Dispatch Clerk
Simbisa Brands Limited Zambia
03.2021 - 12.2023
- Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
- Handled complaints and inquiries from public to resolve or report to proper department.
- Maintained contact with units on assignment to provide further assistance and support when needed.
- Improved accuracy in billing processes by diligently reviewing invoices for errors before submission to accounting departments.
- Enhanced dispatch efficiency by optimizing route planning and resource allocation strategies.
- Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.
- Implemented a proactive maintenance schedule for the company''s fleet, reducing downtime due to mechanical issues.
- Performed routine administrative work with customer assistance, cashiering and data.
Education
High School Diploma -
Makeni College of Health Sciences
Lusaka, Zambia11-2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Product restocking
Timeline
Cashier Team Lead
Simbisa Brands Limited Zambia
03.2023 - 12.2023
Dispatch Clerk
Simbisa Brands Limited Zambia
03.2021 - 12.2023
High School Diploma -
Makeni College of Health Sciences
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