PAULINE KALIMANSHI
KABWE
Summary
I am seeking a position to utilize my skills and abilities.
I am Social, innovative, hardworking, and self-motivated and determined to contribute positively to any organisation's growth and productivity.
To meet all targets assigned on time and effectively to produce satisfactory results and also advance on my career.
Overview
17
17
years of professional experience
Work History
Branch Manager
Furncity
05.2023 - Current
- Continuous monitoring of branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- To maintain friendly and professional customer interactions.
- To improve customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- To implement effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increase branch profitability by implementing cost-saving measures and streamlining operational processes.
- To assess employee performance and developed improvement plans.
Consultant Strategic Information Assistant (Cervical Cancer)
USAID-JSI-SAFE
05.2021 - 11.2021
- Ensuring that all HIV positive women between 25-49 years are screened
- Triangulate with the Register to come up with the list of eligible women
- Mobilisation and booking of eligible women for cervical cancer screening and treatment
- Tracking clients to have them reach the necessary facilities for screening
- Update the register to separate those that have been screened and not screened
- Follow-up all women who are due for screening and treatment
- Report data daily, weekly and monthly on the appropriate reporting tools
- Ensure that those are screened are colour tagged for easier identification.
Credit Manager
FURNCITY EXCLUSIVE FURNISHERS-KABWE BRANCH
01.2017 - 01.2021
- Debt collection
- Follow-ups on clients that are owing and those that are due for payment
- Attend to customers at the point of sale
- Ensuring that all banking's are up to date and that there are no variances
- Ensuring that money is banked on a daily basis as per company policy
- Filling all necessary documents as required by the company
- Adhering to the credit granting company policy.
Administrative Assistant
A&MS BOOK CENTRE
01.2008 - 01.2010
- Typing internal letters assigned by my boss
- Ensuring that all books and other items ordered are correctly entered both manually and electronically
- Photocopying, typing, printing and faxing
- Filling all documents in their appropriate folders.
Education
Diploma-British Computer Society (BCS) -
Self-Study Institute for Management of Information Systems (IMIS)
01.2013
Certificate in IMIS, Institute for Management of Information Systems (IMIS) -
Zambia Insurance Business College Trust (ZIBCT)
01.2002
Certificate, Introduction to computers, Microsoft Word, Microsoft PowerPoint, Internet -
National College for Management and Development Studies (now called Mulungushi University)
01.2001
Grade 12 Certificate -
Kalonga High School
01.2000
Grade 9 Certificate -
Kalonga High School
01.1997
Skills
- I have a good customer relation skill because of my experience in the credit department where i managed people from all walks of life with integrity and professionalism and hence my elevation into a branch manager
- I pay attention to detail and also help in strategic planning to attain monthly given target
- I am friendly and passionate about building people and helping them grow
Taking care of my grandmother is also an added skill and has improved me a lot This was the biggest achievement for me when I was recommended and appreciated for looking after her for over 2 years It was an amazing experience and as such left me with a passion and dedication for it
Nrcno
293104/16/1
Personal Information
- Date of Birth: 08/30/83
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
References
- Mr. Machina Nkaka, Branch Manager, Furncity Exclusive Furnishers, Kabwe, Zambia. Cell: 0979-931473
- Mr. Chilongo Sinyangwe, Manager, A&MS Book Centre, Kabwe, Zambia Cell:0977-365063
- Miss Shiela Kalaba, Sales Representative FNB Bank, Kabwe, Cell:0971019911
Timeline
Branch Manager
Furncity
05.2023 - Current
Consultant Strategic Information Assistant (Cervical Cancer)
USAID-JSI-SAFE
05.2021 - 11.2021
Credit Manager
FURNCITY EXCLUSIVE FURNISHERS-KABWE BRANCH
01.2017 - 01.2021
Administrative Assistant
A&MS BOOK CENTRE
01.2008 - 01.2010
Diploma-British Computer Society (BCS) -
Self-Study Institute for Management of Information Systems (IMIS)
Certificate in IMIS, Institute for Management of Information Systems (IMIS) -
Zambia Insurance Business College Trust (ZIBCT)
Certificate, Introduction to computers, Microsoft Word, Microsoft PowerPoint, Internet -
National College for Management and Development Studies (now called Mulungushi University)
Grade 12 Certificate -
Kalonga High School
Grade 9 Certificate -
Kalonga High School