Perry Chibwe Mwaba
Lusaka
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager - Business Registrations
Patents and Companies Registration Agency - PACRA
Lusaka, ZAMBIA
05.2008 - Current
- Support strategy, policies, procedures, and guiding principles to support the Agency’s strategic objectives
- Stakeholder engagement at both local and international
- Project Management, Monitoring & Evaluation of current business processes
- Investigate and manage of incidences as Risk Manager for commercial department
- Manage and approve the registration of companies and business names
- Management of the Customer Service Centre for the Agency
- Development and implementation of strategies to increase customer satisfaction and loyalty.
- Create monthly reports for senior management summarizing operational performance metrics.
- Coaching, mentoring and training team members in order to improve their job performance.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitoring budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolve conflicts between employees by providing guidance on company policies and procedures.
- Provide leadership during times of organizational change or crisis situations.
- Assess team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyse customer feedback data to develop action plans for improving services offered.
- Collaborates with other departments to ensure timely completion of projects within budget constraints.
- Ensures compliance with all applicable laws, regulations, industry standards.
- Monitor staff performance and address issues.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Enhance team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Lead team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitor KPIs to evaluate performance and identify areas for improvement.
- Manage risk by developing and implementing effective risk management strategies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Resolve customer complaints and issues promptly, maintaining a positive brand image.
- Delegates work to staff, setting priorities and goals.
- Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produces thorough, accurate and timely reports of project activities.
Business Manager
DSG Barron Zambia Limited
Lusaka
02.2005 - 04.2008
- Corporate sales lead consultant, corporate advertising and branding
- Preparation and analysis of reports such as Financial, New business prospects report, Limiting factors, and redress report
- Management of promotion linkages with key stakeholders
- Supervision and review performance of staff
- Training of Sales and Marketing Staff
- Sales and marketing Team leadership and Management
- Developed and implemented policies and procedures to improve operational efficiency.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of sales.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Developed marketing plans for new products or services offered by the company.
- Researched competitive landscape in order to develop strategic plans that would provide a competitive advantage over competitors.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Implemented CRM systems to improve customer service and retention rates.
- Prepared staff work schedules and assigned team members to specific duties.
Education
DBA - Doctor of Business Administration
UNICAF University
12.2027
MBA - Master of Business Administration
Nexford University
Washington D.C., USA07.2022
PG Dip - Postgraduate Diploma in Monitoring and Evaluation
Cavendish University Zambia
Lusaka, Zambia12.2018
BBA - Bachelor Business Administration
Cavendish University
Lusaka, Zambia06.2015
Skills
- Staff Development
- Performance Management
- Business Development
- Marketing
- Policy Implementation
- Operations Management
- Strategic Planning
- Financial Management
- Negotiation
- Performance Evaluations
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Business Planning
- Cross-functional team management
- Project Management
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Budget Control
Affiliations
- Economics Association of Zambia, Executive Member, 01/01/16, Present
- Chartered Management Institute, London, On-going assessment, 2024
- Zambia Institute of Marketing, Associate Member, 01/01/22, Present
Accomplishments
- Contributes to National Economic advancements by authentication of company registration certificates as Deputy Registrar, appointed in 2015.
- Appointed Commissioner for Oaths by the Chief Justice of Zambia under Gazette Notice No. 744 of 2023.
- Took part in the Development of the TEVET Institutional Enterprise Development Guidelines in 2023.
- Spearheaded the PACRA online project in 2021.
- Appointed as part of the committee that Audited the Ministry of Mines Cadastre Department in 2022.
- Part-Time Tutor in Public Finance to undergraduate students at University of Africa (UoA).
- Part-Time Manager at Rovin Focus Limited – An Immigration and Investments Consultancy company.
- Admitted into the school of Doctorate at Unicaf University in 2024.
Certificatesawards
- Diploma in Business Administration – IIMS
- Certificate in Managing Project Finances
- Certificate in Business Analysis
- Certificate in Strategic Leadership, Management and Supervisory Skills – NIPA
- Leadership and Management Training – The African Business School
- Planning for Monitoring and Evaluation – Philanthropy University
- Design, Monitoring and Evaluation – United States Institute of Peace
- Psychosocially Responsive Development and Humanitarian Programs – United States Institute of Peace
- Certified Immigration Consultant under Registration number 144
Personal Information
- Date of Birth: 04/10/79
- Nationality: Zambian
- Driving License: 403901
- Marital Status: Married
References
- Mr. Emmanuel Chisanga, Senior Manager - Trademarks, Patents and Companies Registration Agency, e.chisanga@pacra.org.zm, +260977883821
- Mr. Daimone Siulapwa, Managing Director, DSG Barron Zambia Limited, dsgbarron@gmail.com, +260977780780
- Mr. Lawson Simutowe, Company Secretary, Great Wall Properties Limited, lawsonjohn21@gmail.com, +260974080008
Hobbies and Interests
- Traveling
- Public Speaking
- Interacting
- Soccer
- Adventure
- Exercising
- Research
Certification
- Investigations
- Asset Recovery Techniques
- Mutual Legal Assistance (MLA)
Languages
BEMBA
First Language
English
Proficient (C2)
C2
Nyanja
Advanced (C1)
C1
References
References available upon request.
Timeline
Manager - Business Registrations
Patents and Companies Registration Agency - PACRA
05.2008 - Current
Business Manager
DSG Barron Zambia Limited
02.2005 - 04.2008
DBA - Doctor of Business Administration
UNICAF University
MBA - Master of Business Administration
Nexford University
PG Dip - Postgraduate Diploma in Monitoring and Evaluation
Cavendish University Zambia
BBA - Bachelor Business Administration
Cavendish University
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