PETER KALUNGA
Chingola
Summary
PROFESSIONAL OBJECTIVE
As a highly motivated and driven individual strive on taking up challenges and am able to work under pressure. Specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
STORES MANAGER
YALELO ZAMBIA LTD
09.2021 - Current
- Help company meet customer needs
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Undertake general clerical duties including, typing copying, mailing as well as filing
- File and retrieve organizational documents, records and reports
- Coordinate and maintain departmental records and expense claims
- Compile, transcribe and distribute minutes of meetings
- Coordinate meetings and function arrangements for department
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
ASISTANT BRANCH MANAGER
BRAVO BRANDS LIMITED
03.2021 - 08.2021
- To plan, organize, direct, and control daily running of business of Store / Branch to satisfaction of customers and ensuring that sales are maximized, daily targets are achieved, brand integrity is maintained, set housekeeping, hygiene standards are maintained, targeted profitability is achieved and Internal controls are implemented religiously
- Key Responsibilities:
- Delegate tasks to Food shop / Restaurant staff and supervise their performance
- Maintain fully stocked inventory and order food supplies, as needed
- Arrange to have shifts covered (e.g., when employees take time off)
- Help staff resolve on-the-job challenges
- Track daily costs and revenues
- Balance cash register at end of shift
- Coordinate with suppliers as deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close Store (when responsible for first or last shift
- Inform Store Manager about pending tasks
- Report maintenance and training needs
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Resolved various issues impacting sales management and business operations
- Created and managed financial models to evaluate corporate investments and acquisitions
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
STORES SUPERVISOR
YALELO ZAMBIA LTD
01.2018 - 06.2018
- Maintain general office upkeep of equipment and maintenance, stocking office and stationary supplies
- Attend to office calls and transfer appropriately
- Coordinate purchasing process for department
- Interact with visitors, suppliers and vendors
- Maintain office calendar and diary for the Chief Sales & Distribution Officer
- Prepare communications for Chief Sales & Distribution Officer and entire department
- Undertake general office management and administration
- Undertake travel arrangements for local and international travel
- Undertake general clerical duties including, typing copying, mailing as well as filing
- File and retrieve organizational documents, records and reports
- Coordinate and maintain departmental records and expense claims
- Compile, transcribe and distribute minutes of meetings
- Coordinate meetings and function arrangements for department
- Meet store targets
- Growing business
- Performing stock movement in vend and Sage
- Help company meet customer needs
- Successfully drove new product lines to increase annual profits by 90%
- Propelled market share to surge ahead of competitors and earn 90% ranking
- Supervised daily operations by directing customer service, inventory and sales operations
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
- Educated and trained staff to equip with knowledge about products, customer service and store policies
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours
- Answered product questions and assisted customers in selection and checkout
- Answered questions about store policies and addressed customer concerns
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service
- Maintained customer satisfaction with quick and professional handling of product returns
- Conducted inventory analysis to determine optimal stock levels
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales
- Oversaw financial operations by monitoring expenses and reconciling bank statements
- Organized shift meetings to communicate and resolve issues for night operations
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Trained team members in successful strategies to meet operational and sales targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Educated staff on strategies for handling difficult customers and challenging situations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Marked-down clearance items and relocated merchandise to proper store areas
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Trained newly hired sales team in upselling techniques
- Mentored new sales associates to contribute to store's positive culture
SALES SPECIALIST
ZAMBEEF PRODUCTS ZAMBIA
12.2015 - 01.2018
- Analyze and manage business risk
- Conduct business reviews and determine better business strategies
- Responsible for attaining sales target
- To plan, lead, organize and control all business activities
- To prepare weekly business reports
- Maintain accounting records
- To ensure prompt response to delinquency management
- Recruiting and guiding staff
- Conducting market research
- Monitoring Sales performance
- Tracking sales data
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Interacted with approximately 50 customers daily to provide personalized product guidance, resolve issues and open new accounts
- Motivated and trained 20 team members to meet and exceed sales goals through positive reinforcement
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 90%
Education
Diploma - Marketing
Zambia Institute of Marketing
Kitwe, 082025
Bachelor of art - Economics And Finance,
Information And Communication University
Lusaka2023
Diploma - Accountancy Level
Zambia Institute of Chartered Accountancy
Chingola, 082019
Diploma - Business Administration
Copper Belt Distance Education University
Chingola, 082016
Senior secondary school Certificate -
Chililabombwe Secondary School
Chililabombwe, 082013
High School Diploma -
Junior Secondary School At Konkola Basic School
Chililabombwe, 082010
High School Diploma -
Lubuto Basic School
Ndola, 082007
Skills
- RELEVANT COMPUTER SKILLS
- Inventory Management
- Store Opening and Closing Procedures
- Team Leadership
- Product and Service Sales
- Sales Expertise
- Staff Training
- Goals and Performance
- Shift Checklists
- Accurate Cash Handling
- Order Management
- Maximizing Profitability
- Customer Relations
- Bank and Safe Deposits
- Process Improvement
- Product Merchandising
- Policies and Procedures
- Root Cause Analysis
- Pricing Strategies
- Inventory Oversight
- Financial Operations Management
- Marketing and Advertising
- Performance Review
- Sales Promotion
- Leadership Development
- Delegating Work
- Recruiting and Hiring
- Staff Supervision
- Retail Merchandise Quality Standards
- Loss Prevention Procedures
Timeline
STORES MANAGER
YALELO ZAMBIA LTD
09.2021 - Current
ASISTANT BRANCH MANAGER
BRAVO BRANDS LIMITED
03.2021 - 08.2021
STORES SUPERVISOR
YALELO ZAMBIA LTD
01.2018 - 06.2018
SALES SPECIALIST
ZAMBEEF PRODUCTS ZAMBIA
12.2015 - 01.2018
Diploma - Marketing
Zambia Institute of Marketing
Bachelor of art - Economics And Finance,
Information And Communication University
Diploma - Accountancy Level
Zambia Institute of Chartered Accountancy
Diploma - Business Administration
Copper Belt Distance Education University
Senior secondary school Certificate -
Chililabombwe Secondary School
High School Diploma -
Junior Secondary School At Konkola Basic School
High School Diploma -
Lubuto Basic School
Websites
Affiliations
Zambia institute of marketing;ZIM
Zambia Institute of Chartered Accountants: ZICASimilar Profiles
Garvin KalalukaGarvin Kalaluka
Warehouse Shift Controller at Yalelo Zambia LimitedWarehouse Shift Controller at Yalelo Zambia Limited
CHITEKE KAPEPULACHITEKE KAPEPULA
Management Trainee - Production Accountant at Yalelo ZambiaManagement Trainee - Production Accountant at Yalelo Zambia
KAHINGI FrankKAHINGI Frank
Quality Control Officer at YaleloQuality Control Officer at Yalelo