Summary
Overview
Work History
Education
Skills
Software
Certification
References
Timeline
Generic
PETER KUKU

PETER KUKU

Information Systems Programmer/Cybersecurity Analyst
Lusaka

Summary

"Dynamic and resourceful professional combining expertise in Information Systems Programming and Cybersecurity Analysis. Demonstrated success in designing, developing, and optimizing innovative technology solutions while ensuring data integrity and protection against evolving cyber threats. Proficient in conducting comprehensive risk assessments, implementing robust security measures, and maintaining compliance with industry regulations. Skilled in analyzing complex systems, identifying vulnerabilities, and delivering strategic recommendations to enhance organizational security posture. Exceptional programming abilities complemented by a deep understanding of network infrastructure and protocols. Strong problem-solving aptitude and exceptional communication skills facilitate effective collaboration and drive successful outcomes. Committed to continuous professional growth and remaining at the forefront of emerging cybersecurity trends and best practices."

Overview

11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Head

The Associates Investment Group
UNZA
01.2013 - Current
  • Responsible for analysing student market trends
  • Marketing technology products
  • Stocking and supply
  • Planning effectively, monitoring and evaluation of strategies for quality process

Head of sales (Team leader)

YANGO ZAMBIA
Kitwe
01.2021 - 05.2023
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Monitored daily sales performance and provided feedback to each team member.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Trained and coached sales team members on best practices for customer service and sales techniques.

Receptionist/Data Clerk

Nomads Court Lodge
Lusaka
01.2018 - 02.2020
  • Included reconciliation of accounts
  • Quotations are made using excel
  • Guest reservations
  • Customer care
  • Responding to emails.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant front office manager

SPAR SUPER MARKET ZAMBIA
01.2014 - 04.2016
  • Responsible for capturing product details
  • Ensuring front office staff duties are followed
  • Checking of all transactions at the front office
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Drafted employee work schedules to fill coverage gaps.
  • Trained new-hires on type procedures to better service customers.
  • Created quarterly company employee appreciation outings to reinforce employee-centric environment.
  • Completed monthly and quarterly Type reports for senior management.
  • Created training modules in partnership with HR for new hires.
  • Reduced customer issues by Number% with introduction of surveys and questionnaires.
  • Coached employees through day-to-day work and complex problems.
  • Delivered performance reviews, recommending additional training or advancements.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Created, prepared, and delivered reports to various departments.

Education

Certificate In Records Management - Records Management

Green Living Innovations
Lusaka
07.2023 - Current

Certificate and diploma - information systems and programming

national institute of public admistration, UNZA) University of Zambia
01.2014 - 1 2016

Certification in cyber security (CCNA) - Cyber Security Analyst

University of Zambia
Lusaka
01.2020 - 1 2021

Grade 12 Certificate - High School Certificate

Woodlands ‘A’ Basic School
Lusaka
01.2010 - 1 2012

Certification In Huawei Security - Threat Response, And Security Operations And Maint

University of Zambia
Lusaka
01.2023 - Current

Skills

Computer literacyundefined

Software

Visual Basic SQL

Certification

Cybersecurity (CCNA)

References

Mrs Janet Shawa

Ceo Lodge Manager,

Nomads Court Lodge,

P. O. Box, 37588

LUSAKA, ZAMBIA

CELL; +260 977777652



Ms Diana Sichilongo,

Lodge Supervisor,

Nomads Court Lodge,

LUSAKA, ZAMBIA

CELL; +260 966 464 195


Mr Robert msendo

National institution of public administration

Head Of IT Department

P.O BOX 31990

CELL;+0978657532



EMMANUEL

DEPARTMENT MANAGER SPAR ZAMBIA

Lusaka, zambia

CELL +026977164000


Ben Robson phiri

Yango city Hub manager

Kitwe zambia

Cell +260974688890

Timeline

Certificate In Records Management - Records Management

Green Living Innovations
07.2023 - Current

Certification In Huawei Security - Threat Response, And Security Operations And Maint

University of Zambia
01.2023 - Current

Head of sales (Team leader)

YANGO ZAMBIA
01.2021 - 05.2023

Cybersecurity (CCNA)

06-2020

Certification in cyber security (CCNA) - Cyber Security Analyst

University of Zambia
01.2020 - 1 2021

Receptionist/Data Clerk

Nomads Court Lodge
01.2018 - 02.2020

Assistant front office manager

SPAR SUPER MARKET ZAMBIA
01.2014 - 04.2016

Certificate and diploma - information systems and programming

national institute of public admistration, UNZA) University of Zambia
01.2014 - 1 2016

Head

The Associates Investment Group
01.2013 - Current

Grade 12 Certificate - High School Certificate

Woodlands ‘A’ Basic School
01.2010 - 1 2012
PETER KUKUInformation Systems Programmer/Cybersecurity Analyst