PETER MPUNDU CHISHALA
Kitwe, Copperbelt branch
Summary
With a proven track record at Cfao Mobility Zambia, I excel in sales strategy development and possess strong negotiation skills. My approach, emphasizing product knowledge and customer assistance, has consistently driven sales growth. I'm known for my reliability and ability to exceed targets, making me a valuable asset to any team.
Overview
21
21
years of professional experience
Work History
New Vehicle Sales Consultant
Cfao Mobility Zambia
09.2023 - Current
- Collaborated with finance department to secure optimal financing options for clients, ensuring a seamless purchasing experience.
- Maintained a clean, inviting showroom floor while effectively merchandising inventory to showcase popular models strategically.
- Streamlined sales process with efficient appointment scheduling, timely paperwork completion, and prompt delivery coordination.
- Improved overall sales team performance through open communication channels, constructive feedback sessions, and collaborative goal-setting initiatives with peers/management alike.
- Key account Manager for some Mining Companies on the copper belt.
- Enhanced dealership reputation with outstanding communication skills and professional demeanor during all interactions.
- Participated in ongoing training programs to continuously improve product knowledge and refine selling techniques for increased success rates.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Conducted comprehensive needs assessments to match customers with the perfect vehicle for their lifestyle and budget.
Senior Sales Executive
Tata Motors
10.2021 - 08.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Sold [Product or Service] to new and established customers.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
Business Development Manager
Live Fm Station
01.2018 - 07.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Sales Manager
Mount Meru Millers
04.2013 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Expanded market share by identifying and penetrating untapped markets.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Key Accounts Manager
Roland Imperial Tobbaco
01.2013 - 04.2017
- Bolstered client retention by managing issues efficiently.
- Enhanced process efficiency to meet client deadlines consistently.
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
- Assisted marketing team in creating promotional materials that resonated with target audience segments effectively.
- Delivered tailored presentations showcasing the company''s unique value proposition to prospective clients.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Organized client events to foster networking opportunities among key stakeholders while promoting brand awareness.
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Implemented account plans to enhance customer retention and optimize business potential.
- Strengthened overall portfolio performance by conducting thorough market analysis before presenting findings during quarterly review sessions.
- Optimized resource allocation by monitoring budgets closely while overseeing projects from inception till conclusion.
Radio Presenter
Radio Phonix Fm
06.2008 - 06.2008
- Managed time effectively while juggling multiple tasks, such as conducting interviews, editing audio clips, and preparing scripts for live broadcasts.
- Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
- Emphasized listener interaction through call-ins, contests, and social media engagement, fostering a loyal community around the radio show.
- Delivered captivating on-air content by researching, planning, and producing tailored segments for diverse audiences.
- Created customized playlists that resonated with target demographics, contributing to higher listener retention rates.
Sales and Marketing Officer / Radio Presnter
Hone Fm Radio
06.2003 - 03.2008
- Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
Education
Bachelor of Science - Marketing
UNIVERSITY OF LUSAKA
Lusaka, Zambia02-2022
Associate of Science - Production Management And Operations
EVELYN HONE COLLEGE
Lusaka02-2003
Skills
- Test drive facilitation
- Trade-in evaluations
- Strong negotiation skills
- Target achievement
- Sales strategy development
- Product knowledge expertise
- Closing techniques
- Sales and marketing
- Sales strategies
- Email and telephone etiquette
- Lead follow up
- Staff training
- Contract negotiation
- Lead pipeline development
- Negotiation strengths
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Excellent communication
- Reliability
Affiliations
- Zambia Institute of Marketing
Timeline
New Vehicle Sales Consultant
Cfao Mobility Zambia
09.2023 - Current
Senior Sales Executive
Tata Motors
10.2021 - 08.2023
Business Development Manager
Live Fm Station
01.2018 - 07.2023
Sales Manager
Mount Meru Millers
04.2013 - 05.2017
Key Accounts Manager
Roland Imperial Tobbaco
01.2013 - 04.2017
Radio Presenter
Radio Phonix Fm
06.2008 - 06.2008
Sales and Marketing Officer / Radio Presnter
Hone Fm Radio
06.2003 - 03.2008
Bachelor of Science - Marketing
UNIVERSITY OF LUSAKA
Associate of Science - Production Management And Operations
EVELYN HONE COLLEGE
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