Hi, I’m
Peter Mwewa
LUSAKA
Summary
Skilled professional with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
20
years of professional experience
Work History
AtlasMara Zambia
Acting Branch Operations Manager
03.2019 - 05.2023
Job overview
- Improved branch efficiency by streamlining operations and implementing set processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Set up and supervised cash shipments.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
AtlasMara Zambia
Branch Manager
03.2017 - 02.2019
Job overview
- Developed a high-performing team through targeted training and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth and thereby securing consistent balance sheet growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
AtlasMara Zambia
Operations Supervisor
01.2013 - 02.2017
Job overview
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of cash and liquidity levels, staffing needs, and equipment maintenance schedules.
- Facilitated change management efforts during periods of organizational restructuring- Was key in the initial setup of Livonia Branch by working with Audit, Compliance and Operations Departments in ensuring regulatory compliance for the branch before BOZ approval, as well as being a change management champion during the acquisition of Finance Bank, and its subsequent merger with AtlasMara.
Finance Bank
Retail Banking Officer
02.2008 - 12.2012
Job overview
- Enhanced customer satisfaction by providing personalized banking solutions and exceptional service.
- Reduced wait times for clients by streamlining processes and implementing efficient task management techniques.
- Managed risk and ensured compliance with all regulations, maintaining a secure banking environment for clients.
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- Conducted thorough financial analyses to determine clients'' creditworthiness and approve loans accordingly.
- Resolved customer complaints professionally, maintaining a high level of client satisfaction within the branch.
- Managed daily cash transactions efficiently, ensuring accurate accounting records were maintained.
- Mentored junior staff members, fostering an environment of professional growth and continuous improvement.
- Supported branch operations by performing regular audits to ensure adherence to established policies and procedures.
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
Finance Bank
Teller Supervisor
07.2005 - 01.2007
Job overview
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Finance Bank Zambia Ltd
Teller
03.2003 - 06.2005
Job overview
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
ZICAKitwe
National Accounting Technician from Accounting Technician
University Overview
- Completed Coursework: [Project Management Introduction (PMBOK® Guide Sixth Edition) 2023
Skills
- Opening and Closing Procedures
- Strategic Planning
- Conflict Resolution
- Performance Monitoring
- Team Leadership
- Project Management
- Adaptability and Flexibility
- Relationship Building
- Change Management
- Decision Making
- Regulatory Compliance
- Branch Operations Management
- Cash Shipment Oversight
- Loan Documentation
Timeline
Acting Branch Operations Manager
AtlasMara Zambia
03.2019 - 05.2023
Branch Manager
AtlasMara Zambia
03.2017 - 02.2019
Operations Supervisor
AtlasMara Zambia
01.2013 - 02.2017
Retail Banking Officer
Finance Bank
02.2008 - 12.2012
Teller Supervisor
Finance Bank
07.2005 - 01.2007
Teller
Finance Bank Zambia Ltd
03.2003 - 06.2005
ZICA
National Accounting Technician from Accounting Technician
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