PETER NG'UNI

Natwende Travels Ltd is an indigenous Zambian transport services provider. Natwende provides a well-maintained fleet of vehicles with good customer service for great value.

• I managed support actions and requests for clients using ticketing systems, serving as the first point of contact for car rental and transport service inquiries.
• I utilized advanced tools like Optimum (Yango Software) for tracking and recording taxi operations.
• Consistently exceeded customer service targets, receiving positive feedback, and accurately compiling data for each customer interaction in the system.
• I coordinated driver schedules and routes to ensure timely deliveries, conducted risk assessments for transportation hazards, and maintained proper documentation for all operations.
• I maintained accurate driver information for delivery scheduling.
• Also increased regulatory compliance by monitoring vehicles to verify adherence to operational, and state requirements.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Directed dispatching, routing, and tracking of 30 fleet vehicles.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

• Trained and supported end-users with software, hardware, and network standards and used processes.
• Monitored problem management database and followed up with assigned personnel.
• Managed high levels of call flow and responded to technical support needs.
• Documented support interactions for future reference.
• Managed customers' expectations of support and technology functionality to provide a positive user experience.
• Assisted call-in customers with questions and orders.
• Helped a large volume of 100 customers every day with a positive attitude and focus on customer satisfaction.
• Responded to customer requests for products, services, and company information.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.