Peter Nyumbu

• Streamlined workflows by integrating advanced automation tools.
• Led multi-disciplinary teams for successful project completion.
• Championed digital transformation initiatives, accelerating overall business agility.
• Fostered innovation in team with regular brainstorming sessions.
• Over see Software Development projects
• Managed and maintained infrastructure for optimal performance.

• Directed software development initiatives, delivered high-quality applications on time.
• Developed comprehensive IT strategies to drive business growth.
• Spearheaded technology research initiatives to stay abreast of industry trends.
• Strengthened company's competitive position, leveraged emerging technologies effectively.
• Championed digital transformation projects for enhanced productivity.
• Improved infrastructure efficiency by implementing advanced cloud solutions.

• Vendor Management
• Technology policy development
• Planning,deploying and mantaining IT Systems and operations
• Quarterly reporting to the Board on Technology strategy execution
• Lead technology strategy formulation
• Lead project execution

• Ensure system Uptime of not less than 98%
• Plan and execute Infrastructure Upgrades
• Ensure uptime on all Banking digital channels
• Communicated relevance of organizational goals, policies and procedures to IT department staff.
• Controlled operational IT budget and expenditures within department parameters.
• Systems and Networks Management
• IT Operations Management
• Project and DR Management
• Presented pros and cons of various design approaches to design teams and management.
• Identified customized requirements, optimizing and presenting system deployments to satisfy organizational demands.
• Developed data security and disaster recovery procedures.
• Controlled operational IT budget and expenditures within department parameters.
• Reviewed and approved project plans prior to implementation.
• Updated and improved Disaster Recovery Plan for ICT services
• Managed ICT department finances, delivering required services within specified cost parameters.

Achievements

i, Declustering of UAT/ TEST environments ultimately improving both production and UAT environments

ii, Reviewed and updated IT Policies

iii, Reduced cost by migrating all rented infrastructure from MSP to the Banks virtualized environment

iv, Improved 365 security scoring to 70%

v, Deployment of Secondary Internet Link at production

vi, Streamlined preventive maintenance repair processes to support timely completion.

• Define country IT strategy and objectives
• Managed vendors
• Utilized enterprise desktop management tools to remotely assist others and deploy software.
• Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
• Collaborated with group IT to implement IT projects
• Define strategic objectives to identify project requirements and outcomes.
• Conduct group UAT tests for sign project sign off
• Maintained audit trail and statistical records of problems and conditions reported by client.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Manage and support local data center
• Analyze and maintain system and application performance.
• Oversaw daily performance of computer systems.
• Collected, analyzed and reported on data for use in operational planning.
• Conferred with staff, users and management to establish requirements for new systems or modifications.
• Maintained excellent client satisfaction by providing in-depth support.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Supported integrations with other national and international digital channels at infrastructure level
• Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
• Effectively communicated with other system engineering personnel and senior executives on joint projects.
• Supported the institutions demanding VAS environment and core enterprise infrastructure
• Managed MPLS links for all retail stores
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Conducted high-level root-cause analysis for service interruptions, establishing preventive measures for future occurrences.
• Inspected systems for compliance with internal and regulatory security standards and verified presence and stability of safeguards on data integrity.

Achievements

• OPCO project lead data loss protection implementation
• OPCO Project lead Microsoft SCCM implementation
• Project Lead call center fiber project
• Project Member migration from IBM to Huawei core infrastructure

• Enhanced customer satisfaction with effective problem-solving strategies.
• Developed a comprehensive training programme for improved team performance.
• Installed solutions for customers
• Conducted comprehensive audits for customers IT infrastructures providing insights on necessary improvements.
• Proposed systems and process improvements for customers to enhance operations, performance and budget management.
• Improved customer satisfaction by providing attentive and professional service.
• Lead project execution and implementation for customers for server, storage , Networks and cloud systems

• Lead the team that managed most IT infrastructure in the process plants and business
• Mining digitization project lead and initiator
• Migration of environment to bare metal to a fully virtualized environment
• Provided strategic improvement infrastructure advise to the Management team
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality services
• Maintained inventory of parts for emergency repairs.
• Analyzed equipment performance records to determine need for repair or replacement.
• Promoted continuous improvement for IT governance processes.
• Worked in team-driven environments and communicated effectively with all stakeholders.
• Ensuring Mopani IT is compliant to BSI, quality, environment and OHSAS standards in its operations.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Planned and implemented print management solutions upgrades to system hardware and software, resulting in improved total cost of ownership.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Submitted recommendations regarding infrastructure overhauls.

• Completed reports detailing network and systems performance, costs and downtime issues
• Evaluated latest technology innovations and adopted cost-effective, useful solutions
• Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures
• Managed onboarding and offboarding of employees
• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
• Provisioned new software and hardware for use according to internal business and security policies
• Implemented corrective plans of action for network performance issues, including availability, utilization and latency
• Drove continuous improvement of IT governance processes resulting in improved security benchmarks
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 30 users
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
• Planned and implemented complex internet and intranet applications on multiple platforms
• Completed reports detailing performance, costs and downtime issues.
• Evaluated latest innovations and adopted cost-effective, useful solutions.

• Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
• Communicated status updates to affected parties when issues arose
• Completed technical reviews of existing systems and suggested updates or changes
• Configured new systems and protocols according to strict company guidelines and employee preferences
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
• Installed hardware, completed software updates and assessed security patches for optimized computer use
• Implemented network security equipment, including firewalls, two-factor authentication and antivirus software for networks supporting users
• Implemented network security equipment ,including firewalls, two-factor authentication and antivirus software, for networks supporting 20 users.