Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Philemon Banda

Lusaka,Zambia

Summary

Dedicated and experienced casino professional with over 20 years of vast progressive experience in the gaming industry. Skilled in dealing a variety of casino games including blackjack, Caribbean stud poker, American roulette and baccarat. Proven leadership abilities with a strong track record of managing casino operations, supervising staff, and ensuring excellent customer service. Seeking to leverage my extensive experience and passion for gaming as a Dealer on a cruise ship, providing top-tier entertainment and service to guests

Overview

21
21
years of professional experience

Work history

Casino Manager

Intl Gaming Africa, T/A Lilongwe Royale casino
Lilongwe, Malawi
11.2021 - Current
  • Maintained security protocols through regular checks and updates to safety measures.
  • Monitored financial performance of casino, ensuring sustained profitability.
  • Cultivated a vibrant atmosphere, enhancing customer experience.
  • Resolved conflicts between customers and staff promptly, fostering a harmonious environment.
  • Elevated customer service standards to boost player satisfaction.
  • Conducted audits on games of chance to ensure compliance with gaming regulations.
  • Managed staff effectively, overseeing operations across all table games.
  • Negotiated supplier contracts for optimal pricing on equipment and services.
  • Ensured smooth casino operations by efficiently managing staff and overseeing all table games.
  • Monitored financial performance of the casino to ensure profitability.
  • Maintained security protocols with regular checks and updates to safety measures.
  • Resolved conflicts between customers or staff promptly, maintaining a harmonious environment.
  • Cultivated an atmosphere of fun and excitement, improving overall customer experience.

Pit manager

Lusaka Royale Casino
Lusaka, Zambia
08.2010 - 10.2021
  • Maintained high standards of customer service through professional interactions.
  • Updated knowledge of gaming rules and regulations for effective pit management.
  • Observed gameplay to quickly identify discrepancies or issues.
  • Promoted responsible gaming by educating players on risks and repercussions.
  • Supervised shift changes to ensure seamless transitions for customers and staff.
  • Conducted regular audits to confirm compliance with company procedures.
  • Ensured cleanliness and organisation in the pit area to create a comfortable environment.
  • Handled high-stress situations calmly, minimising disruption to gameplay.
  • Updated knowledge about latest gaming rules and regulations regularly for effective management of the pit area.
  • Maintained high level of customer service with professional interaction.
  • Promoted responsible gaming amongst players via educating them about possible risks and repercussions.

Pit boss

Lusaka Royale Casino
Lusaka, Zambia
02.2011 - 08.2014
  • Improved operational efficiency by implementing new procedures and strategies.
  • Collaborated with security teams to ensure a safe gaming environment for guests.
  • Conducted regular audits of the gaming area for security purposes.
  • Maintained high standards of service with exceptional attention to detail.
  • Provided excellent customer service, resulting in high guest satisfaction ratings.
  • Supervised gaming tables for smooth operation and fair play.
  • Adhered strictly to gaming regulations for legal compliance and integrity preservation.
  • Handled difficult situations calmly, ensuring minimal disruption to other guests.

Casino inspector

Lusaka Royale Casino
Lusaka, Zambia
11.2009 - 01.2011
  • Ensured compliance with gaming regulations, enhancing casino reputation.
  • Ensured adherence to internal controls, preserving operational integrity throughout shifts.
  • Evaluated operational processes and suggested improvements for efficiency gains.
  • Investigated player complaints and resolved issues promptly for customer satisfaction.
  • Upheld integrity of gaming operations by conducting regular surveillance.
  • Managed cash handling procedures, ensuring accuracy and accountability in transactions.
  • Scrutinised dealer actions at live tables, guaranteeing game fairness.

Casino dealer

Majestic Casinos Lusaka.
Lusaka, Zambia
01.2004 - 09.2009
  • Monitored casino floor security, alerting personnel to suspicious activity.
  • Managed game operations to ensure smooth and fair play.
  • Conducted thorough inspections of card decks for quality control.
  • Supervised betting processes to uphold adherence to casino policies.
  • Trained new dealers on procedures and game rules to increase team efficiency.
  • Maintained casino equipment for optimal performance in gaming sessions.
  • Operated table games including roulette, blackjack, and poker to enhance customer experience.
  • Worked flexible hours across nights, weekends, and holidays to meet operational demands.
  • Performed financial transactions with accuracy to maintain trust amongst clients.
  • Engaged in friendly conversations with customers whilst providing professional service to improve their overall experience at the venue.
  • Monitored player behaviour to identify cheating schemes or problematic issues.
  • Encouraged responsible gambling among patrons upholding ethics within the establishment.

Education

Bachelor of Science - Project Management

Cavendish University, Lusaka Zambia
Lusaka, Zambia
06.2022 -

Diploma - Project Management

National Institute Of Public Administration
Lusaka,Zambia
01.2014 - 06.2015

Certificate in Business Accounting - Accounting

CIMA
Lusaka,Zambia
01.2025 -

Skills

  • Communication skills
  • Team building
  • Data Analysis( Intermediate SQL,Power BI, Intermediate Excel)
  • Profitability analysis capabilities
  • Player tracking system usage
  • Operation of casino equipment
  • Ethical integrity
  • Table game supervision
  • Table game operation
  • Gambling industry knowledge
  • Gaming table supervision
  • Customer dispute mediation

Languages

English
Upper intermediate

Timeline

Certificate in Business Accounting - Accounting

CIMA
01.2025 -

Bachelor of Science - Project Management

Cavendish University, Lusaka Zambia
06.2022 -

Casino Manager

Intl Gaming Africa, T/A Lilongwe Royale casino
11.2021 - Current

Diploma - Project Management

National Institute Of Public Administration
01.2014 - 06.2015

Pit boss

Lusaka Royale Casino
02.2011 - 08.2014

Pit manager

Lusaka Royale Casino
08.2010 - 10.2021

Casino inspector

Lusaka Royale Casino
11.2009 - 01.2011

Casino dealer

Majestic Casinos Lusaka.
01.2004 - 09.2009

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