Phillip Mubanga
Kasumbalesa,Chililabombwe
Summary
Data entry experience includes transferring information from various sources, such as paper documents and emails, into computer systems. Responsibilities involved updating records with new data, creating spreadsheets for tracking purposes, and ensuring the accuracy of entries through thorough verification processes. Maintained confidentiality of sensitive information while identifying and correcting errors to uphold data integrity. Demonstrated effective task prioritization and follow-up procedures to enhance overall efficiency in data management.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Data Entry Clerk
D.I.Lclearing and forwarding company
Nakonde, Zambia
03.2013 - 05.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Accurately entered and maintained large volumes of data in compliance with established standards and protocols.
Computer Operator
CTS computer solutions
Chingola, Zambia
12.2006 - 02.2012
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Provided support to management staff in regards to data entry processes.
- Assisted customers with inquiries, effectively resolving issues and enhancing overall user satisfaction and retention.
- Monitored system performance, ensured operational efficiency, and proactively addressed issues to minimize downtime.
- Processed and validated data entries, maintaining accuracy and consistency to support organizational objectives.
- Assisted in troubleshooting hardware and software issues, facilitating timely resolutions to enhance productivity.
- Developed and maintained documentation for system processes, improving knowledge transfer and operational clarity.
- Collaborated with team members to identify process improvements, leading to streamlined workflows and enhanced service delivery.
- Implemented new software tools and systems, driving efficiency and supporting seamless data management operations.
- Trained junior operators on best practices, fostering a culture of continuous improvement and operational excellence.
- Performed data entry tasks, including updating customer information in databases.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Input data from multiple sources and output data to various forms of physical media.
- Installed, configured and maintained computer hardware and software systems.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Updated antivirus software to protect against malicious programs.
- Tested network connections for proper functioning of systems.
- Implemented backup procedures to protect data from loss or corruption.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Computed, recorded and proofread data or reports.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Muleya High School
Chililabombwe, ZambiaSkills
- Data entry
- Record updating
- Spreadsheet creation
- Error correction
- Data verification
- Confidentiality maintenance
- Information organization
- Database management
- Task prioritization
- Efficiency improvement
- Attention to detail
- Communication skills
- Time management
- Problem resolution
- Data integrity
- Team collaboration
- Follow-up procedures
- Verbal and written communication
- Microsoft Excel certified
Languages
English
First Language
Bemba,nyanja and lamba
Proficient (C2)
C2
Certification
Grade 12 certificate
References
References
References available upon request.
Timeline
Data Entry Clerk
D.I.Lclearing and forwarding company
03.2013 - 05.2024
Computer Operator
CTS computer solutions
12.2006 - 02.2012
Muleya High School