Phyllis Banda
LUSAKA
Summary
Diversely-skilled Property Officer steeped in excellent Customer Relations and Real Estate Management with a unique perspective to the Real Estate world by merging their passion for sustainable practices with their extensive expertise. Strengths include critical thinking and communicating with individuals at all levels. Ready to grow efficiency by applying diverse experience and vast real estate knowledge. In return for job satisfaction and career enrichment, prospective employer would be rewarded with a highly motivated and hard worker with a 'can do' attitude and ready to hit the ground running.
Overview
7
7
years of professional experience
Work History
INTERN
UPMARKET
- Preparation of targeted advertisement material for various potential customers Valuation Inspections Researching property market information for the use of updating systems and clients Advising clients on current property market prices and trends Analyzing data provided by customers Reporting on day to day operations of the department Scheduling meetings between various stakeholders Managing Records system
PROPERTY OFFICER
ZAMBIA RAILWAYS
01.2019 - Current
- Managing day-to-day activities involving tenants, subcontractors and property management
- Maintaining all Records of all activities involving ZRL properties within the region
- Educating Clients on benefits of sustainable Real Estate practices providing cost effective options and long-term value
- Preparation and Administration of Leases Agreements, Contracts, Regional Departmental budget Periodic Rent Reviews (Annual) Establishing and implementing leasing goals while managing effective lease expiration programs Abstracting leases and entering pertinent information into property management system
- Meeting with Stakeholders to discuss and resolve legal and environmental issues such as waste reduction strategies and plans
- Compiling reports to advise stakeholders on property status
- Conducting Routine Land inspections/audit Tenant Screening Coordination of Regional activities including travel/tours, meetings Performing all necessary functions to facilitate Tenant ‘Move in’ and ‘Move out’ Meeting Financial Obligations by collection of rent/arrears Liaising between different departments (Finance, Procurement, Infrastructure) when necessary Facilitation of statutory obligations such as Local Authority rates payments and Ground rents to Ministry of Lands, Health and Safety Compliance Investigating and Resolving tenant disputes Conducting Encroachment surveys – interacting with various communities along the line of rail Taking Minutes of all Departmental/Stakeholder meetings Reporting of suspicious and illegal activities on ZRL land to ZRL Police Preparation and Execution of Contracts of Sale and Assignments on properties sold
RENTALS AGENT
HOME NET ZAMBIA
11.2017 - 10.2019
- Managing customer relationships by building and understanding client requirements Setting up marketing strategies/initiatives for different types of properties Generating Rental and Sales leads Performing all necessary functions to facilitate Tenant ‘Move in’ and ‘Move out’ Performing Inspections on properties Writing memos for maintenance works based on site visits and information from tenants
- Accompanying tenants to view properties Writing new marketing material and company website commenting Coordinating, training and managing the commercial property rentals department Facilitating and recording notes during commercial property rentals department meetings Preparation of Heads of Terms, Lease Agreements and Offer letters.
Education
Bachelor of Science in Real Estate -
The Copperbelt University
Kitwe, ZambiaG.C.E 'O' Level School Certificate -
Njase Girls Secondary School
Choma, ZambiaBachelor of Science in Real Estate -
The Copperbelt University
Kitwe, ZambiaG.C.E 'O' Level School Certificate -
Njase Girls Secondary School
Choma, ZambiaCertificate in Property Management - Marketing, Contracts and Administration
University of Cape Town (UCT)
Cape Town, South Africa01.2023
Certificate in Property Management - Marketing, Contracts and Administration
University of Cape Town (UCT)
Cape Town, South Africa01.2023
Certificate in General Course on Intellectual Property Law -
World Intellectual Property Organization - WIPO Academy
01.2014
Certificate in General Course on Intellectual Property Law -
World Intellectual Property Organization - WIPO Academy
01.2014
Skills
- Property Service Contract Administration
- Time Management and Organizational Skills
- Stakeholder Management
- Decision Making
- Property & Facilities Inspection
- Tenant Eligibility determination
- Disturbance Handling/Conflict Resolution
- Advanced Microsoft Office skills
- Data Entry
- Rent pricing optimization
- Budget Preparation
- Market tracking
- Complaints Investigation
- Critical Thinking
- Staff Coordination
Personal Information
- ID Number: 169989/10/1
- Date of Birth: 09/02/92
Associations
Surveyors Institute of Zambia- Member (Current)
References
- Mr. Andrew Kalemba, Manager Fixed Assets, ZESCO Ltd, +260 96 5256459 / +260 97 758558, akalemba01@gmail.com
- Mr. Mwila Changala, Managing Partner, UPmarket Property Consultants, +260 966 293737/ 978772586, mwila.changala@upmarketprop.com
- Mr. Joseph Mwaba, Managing Partner, Torrent Consultants, +260 977 373630, jmwaba@torrentconsultants.com
Timeline
PROPERTY OFFICER
ZAMBIA RAILWAYS
01.2019 - Current
RENTALS AGENT
HOME NET ZAMBIA
11.2017 - 10.2019
INTERN
UPMARKET
Bachelor of Science in Real Estate -
The Copperbelt University
G.C.E 'O' Level School Certificate -
Njase Girls Secondary School
Bachelor of Science in Real Estate -
The Copperbelt University
G.C.E 'O' Level School Certificate -
Njase Girls Secondary School
Certificate in Property Management - Marketing, Contracts and Administration
University of Cape Town (UCT)
Certificate in Property Management - Marketing, Contracts and Administration
University of Cape Town (UCT)
Certificate in General Course on Intellectual Property Law -
World Intellectual Property Organization - WIPO Academy
Certificate in General Course on Intellectual Property Law -
World Intellectual Property Organization - WIPO Academy
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