Precious Chisanga
Lusaka,09
Summary
Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. Led by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.
Overview
9
9
years of professional experience
Work History
Marketing & Sales officer
COLOR COATINGS ZAMBIA
01.2022 - Current
- Preparation of marketing and sales strategies
- Prepare consolidated marketing reports
- Conduct competitor analysis on products and service
- Evaluate sales effectiveness and ensure to meet and/or exceed sales targets to ensure business growth
- Building strong relationships with trade customers in store
- Create awareness of company products and services
- Provide excellent customer service, resolving complaints and queries within 24 hours
- Escalate complex issues to ensure timely resolution
- Update and maintain files for proper record keeping
- Quotation/Invoicing
- Perform any other duties as may be assigned by supervisor.
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Researched target market and identified customers' unique needs to suggest suitable products
- Formulated and presented innovative strategies to stakeholders to build successful sales plans
- Supervised, trained and mentored staff of 4, resulting in consistent team achievement
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches
Operations officer
XTENDA FINANCE LTD
01.2019 - 10.2021
- Evaluated local market conditions and identified sales opportunities
- Established and maintained relationships with individual and business customers
- Prepared and submitted weekly consolidated reports to supervisor
- Responsible for evaluating and authenticating loan documentation and financial information to ascertain loan applicant’s creditworthiness
- Managed customer accounts, addressed queries, and promoted products/services
- Managed and maintained non-performing loans, implemented collection strategies, and negotiated payment plans
- Assisted in training new operations staff and supervised work during peak periods
- Reported suspected and actual frauds in compliance with lending guidelines
- Ensure monthly preparation and submission of receipts based on extracts received and DDACC collections made are done in timely and efficient manner
- Loan Restructuring
- Processed loans according to policy and underwriting rules
- Identify and process refunds for eligible customers.
Accounts Assistant
JUBA TRANSPORT
07.2018 - 12.2018
- Supporting finance department, accountant, and management team by completing routine clerical and accounting tasks
- Preparing budgets, maintaining reports, and completing basic bookkeeping and accounting duties for company
- Assisting in Managing Payroll.
Accounts Assistant Intern
ENERGY REGULATION BOARD
01.2015 - 12.2015
- Prepared payments for accounts payable-trade creditors
- Updated assessment fees/license fees schedules and submitted remittance forms
- Participated in financial audits and reconciled bank statements
- Managed customer accounts and addressed queries
- Ensured compliance with laws and regulations.
Education
Master of Business Administration -
University of Sunderland
Sunderland, UKAdvanced Diploma in Strategic Management and Leadership -
Chartered Management Institute (CMI)
London, UKBachelor of Business Administration (Honors) in Banking & Finance - undefined
University of Namibia
Windhoek, NamibiaG12 certificate, Higher Education - undefined
Lusaka West School
Lusaka, ZambiaSkills
Strong leadership skillsAnalytical and numerical skillsProblem solving skillsExcellent customer service skillsSales and marketing skillsAttention to detailGreat team playerStrong written and oral communication skills
Competitor Analysis
Client Development
Client Acquisition
Upselling Strategies
Sales Team Leadership
Personal Information
- Age: 30
- Gender: Female
- Nationality: Zambian
Achievements Trainings
- Completed Microsoft Excel Training on Udemy.
- Contributed to increased product sales through cross selling & upselling of company products, which resulted in improved revenue by 20%
- Helped reduce bad debts and improved average collections
References
- Mr. Joseph Mwananshiku, Color Coatings Zambia Ltd, Managing Director, +260963914011, colorcoatings@yahoo.com
- Miss. Annette Namwila, Xtenda Finance, Senior Operations Officer, +260 97 9537341, netty994nams@gmail.com
- Mr. Mwanza Tembo, Energy Regulation Board, Accountant, +260 97 9211251, mtembor@gmail.com
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Documented and resolved client complaints which led to high customer satisfaction/retention.
Affiliations
Member of the Chartered Management Institute
Timeline
Marketing & Sales officer
COLOR COATINGS ZAMBIA
01.2022 - Current
Operations officer
XTENDA FINANCE LTD
01.2019 - 10.2021
Accounts Assistant
JUBA TRANSPORT
07.2018 - 12.2018
Accounts Assistant Intern
ENERGY REGULATION BOARD
01.2015 - 12.2015
Master of Business Administration -
University of Sunderland
Advanced Diploma in Strategic Management and Leadership -
Chartered Management Institute (CMI)
Bachelor of Business Administration (Honors) in Banking & Finance - undefined
University of Namibia
G12 certificate, Higher Education - undefined
Lusaka West School