Precious Chileshe Malinga
Lusaka
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Local Area Sales Representative
Zambia Breweries
06.2019 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.
- Expanded client base through effective prospecting, cold calling, and networking activities.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
- Collaborated with the marketing team to develop promotional materials for trade shows, conferences, and other events to attract potential clients.
- Assisted in training new sales representatives, sharing best practices and proven techniques for success.
- Analyzed market trends and competitor offerings to stay ahead of the curve in a competitive industry.
- Organized successful product demonstrations for prospective clients, showcasing the value proposition of our offerings.
- Participated in industry events as a company representative to establish brand presence and generate interest from potential clients.
- Provided valuable feedback to product development teams based on customer input, improving overall offerings.
- Resolved customer complaints efficiently while maintaining professionalism and ensuring continued positive relationships with clients.
- Identified opportunities for cross-selling complementary products or services to existing customers, increasing overall account value.
- Prioritized sales work based on market trends, customer needs and territory goals.
- Increased market share with launch of new products and expansion of existing customer base.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
Account Representative
Zanaco
10.2018 - 05.2019
- Provided training for new Account Representatives, sharing best practices for client engagement and retention.
- Retained high-value clients by providing exceptional support and personalized service.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
Product Promoter
Accenture Zambia
09.2017 - 03.2018
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Achieved higher customer satisfaction rates with personalized product recommendations and followups.
- Collaborated with marketing team to create and implement promotional campaigns.
- Conveyed complex technical information in simple terms, ensuring customers fully understood the value of promoted products.
- Generated customer interest through effective communication and persuasive selling techniques.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Increased brand awareness by promoting products at various events, trade shows, and retail locations.
- Boosted product sales by conducting engaging product demonstrations and highlighting key features.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Provided exceptional customer service to drive satisfaction.
Laon Officer
AB Bank
08.2015 - 05.2017
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Managed transfer of files for underwriter approval, mortgage loan handling, and closing process, resulting in speedier workflows.
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Supported underwriting team by conducting thorough research on applicant credit history and financial status.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Generated new business leads through targeted marketing efforts and networking within the local community.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Education
Diploma In Public Administration - Public Administration
National Institute Of Public Administration
Lusaka Zambia Skills
- Social Perceptiveness
- Team building
- Written Communication
- MS Office
- Friendly, Positive Attitude
- Cultural Awareness
- Interpersonal Communication
- Verbal Communication
- Computer Skills
Languages
English, Bemba and Nyanja
Beginner (A1)
Additional Information
Currently pursuing my degree in logistics and procurement
References
Zambia Breweries
Team lead
MR Mtonga
0978028886
Road Development Agency
Toll lead
Kazaka Kalwizi
0979280002
Zambia Breweries
Sales Representative lead
Given kapugwe
0960270461
Timeline
Local Area Sales Representative
Zambia Breweries
06.2019 - Current
Account Representative
Zanaco
10.2018 - 05.2019
Product Promoter
Accenture Zambia
09.2017 - 03.2018
Laon Officer
AB Bank
08.2015 - 05.2017
Diploma In Public Administration - Public Administration
National Institute Of Public Administration
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