Priscilla Nyoni
Lusaka
Summary
Detail-oriented Medical Virtual Assistant with expertise in appointment management, insurance verification, and patient education. Committed to enhancing patient experiences by ensuring seamless scheduling and thorough communication regarding insurance benefits.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Medical Virtual Assistan
Health partners west clinic
11.2023 - 12.2025
- Managed scheduling and appointments for healthcare providers and patients.
- Verified patient insurance eligibility and benefits prior to appointments to ensure coverage, and reduce claim denials.
- Communicated with patients regarding referral requirements and preauthorization needs to prevent appointment delays.
- Tracked referral status (pending, approved, denied) using EHR/practice management systems, and followed up with insurance companies.
- Educated patients on their insurance benefits, coverage limitations, and out-of-pocket responsibilities.
Education
Kryptonite Academy
Kenya02-2022
Skills
- Appointment management
- Insurance verification
- EHR management
- Patient education
- Referral tracking
- Healthcare administration
- Task prioritization
- Online scheduling
Certification
AccountableHQ HIPAA Certificate.
Timeline
Medical Virtual Assistan
Health partners west clinic
11.2023 - 12.2025
Kryptonite Academy