Summary
Overview
Work History
Education
Skills
Timeline

Prudence Chali

Lusaka

Summary

Dynamic and dedicated professional with a strong background in customer service at Mud Jeans. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for reliability and a solid work ethic, I excel in fast-paced environments, ensuring seamless operations and fostering positive customer relations.

Overview

5
5
years of professional experience

Work History

Cashier/ Sales Person

Mud Jeans
03.2014 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Graduate Certificate - General Hospitality

Auxilium Training Center Thorn Park , Lusaka
11.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Cleaning and sanitizing
  • Time management skills
  • Cash handling
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Currency counting
  • Order packaging
  • Daily reporting
  • Sales expertise
  • Product recommendations
  • Point of sale operation
  • Reports and documents
  • Fraud prevention awareness
  • Loyalty program promotion
  • Staff mentoring
  • Sales techniques mastery

Timeline

Cashier/ Sales Person - Mud Jeans
03.2014 - 07.2019
Auxilium Training Center Thorn Park - Graduate Certificate, General Hospitality

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Prudence Chali