PUPE LLOYD
LUSAKA
Summary
Results-oriented Chief Cashier experienced in cash management and staff training. Achieved organizational growth and profitability through efficient cash handling procedures and accurate transaction monitoring. Focused on enhancing team performance and operational efficiency while ensuring customer satisfaction.
Overview
13
13
years of professional experience
Work History
Chief Cashier
Jumbo Wholesale Zambia
Lusaka, Zambia
07.2017 - 03.2026
- Implemented new cash handling procedures, improving transaction efficiency by minimizing errors.
- Supervised daily cash management operations ensuring accuracy and compliance with financial policies.
- Monitored cash register operations, identifying discrepancies and resolving issues promptly.
- Trained and mentored junior cashiers, enhancing team performance and service delivery.
- Developed and maintained positive customer relationships, addressing inquiries and complaints effectively.
- Analyzed sales data to optimize cash flow management strategies for increased profitability.
- Collaborated with management to refine inventory control processes linked to cash transactions.
- Led weekly audits of cash registers, ensuring accountability and adherence to company standards.
- Implemented loss prevention strategies that reduced instances of theft or fraud within the store.
- Regularly reviewed inventory levels at cashier stations, ensuring adequate supplies were available for efficient operations.
- Oversaw maintenance of clean and orderly cashier stations, contributing to a positive customer experience upon entering or leaving the store.
- Established effective communication channels between staff members to ensure smooth operations during peak hours.
- Reduced discrepancies with thorough daily cash reconciliation practices.
- Improved accuracy in transactions, ensuring minimal errors through continuous staff training.
- Assisted in the development of store policies, contributing to a well-run establishment.
- Streamlined cashier operations for increased productivity and customer satisfaction.
- Coordinated cashier schedules to optimize staffing levels during peak periods while minimizing labor costs.
- Collaborated with other departments, creating a cohesive team environment that efficiently addressed customer needs.
- Maintained up-to-date knowledge of store promotions and discounts, providing accurate information to customers for optimal service experience.
- Mentored new cashiers, providing guidance and support for their growth and success within the company.
- Managed high volume cash transactions, maintaining accuracy under pressure.
- Developed strong working relationships with suppliers and vendors, negotiating favorable terms on behalf of the organization when necessary.
Cash Office Clerk
Pick N Pay
11.2012 - 04.2014
- Processed daily cash reconciliations, identifying discrepancies and resolving issues promptly.
- Managed cash handling processes to ensure accuracy and compliance with company policies.
- Oversaw end-of-day financial reporting, ensuring timely submission to management.
- Trained new team members on cash office procedures and best practices for efficiency.
- Monitored inventory levels of cash supplies, coordinating with management for timely replenishment.
- Collaborated with store departments to support financial audits and compliance checks.
- Maintained accurate financial records, contributing to the overall performance of the company's accounting department.
Education
Bachelor of Arts - Business Administration And Management
CBU
Copperbelt University06-2026
Skills
- Cash flow optimization
- Customer service excellence
- Account reconciliation
- Banking procedures
- Performance monitoring expertise
- Organizational growth
- Team leadership qualities
- Loss prevention strategies
- Delegation and prioritization
- Time management aptitude
- Commitment to professionalism
- Interpersonal communication
Accomplishments
- Achieved audit free through effectively helping with management tasks and deadlines.
- Documented and resolved theft which led to arrest and prosecutions.
- Collaborated with team of Cashiers in the development of anti theft mechanisms.
- Resolved product issue through consumer testing.
Affiliations
- International Association of Administrative Professionals.
- Institute of business administration of Zambia
Timeline
Chief Cashier
Jumbo Wholesale Zambia
07.2017 - 03.2026
Cash Office Clerk
Pick N Pay
11.2012 - 04.2014
Bachelor of Arts - Business Administration And Management
CBU