Rabecca Chola Mwape
Kabwe,Zambia
Summary
I have strong communication and interpersonal skills. Knowledgeable about market research, customer relationship management, and digital marketing techniques. Ready to use and develop problem-solving, creativity, and teamwork in my role.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Personal Assistant/Logistics Officer
Football Association of Zambia
Lusaka, Zambia
10.2018 - 12.2019
- Streamlined administrative processes to improve office efficiency.
- Coordinated daily schedules for CEO with meticulous attention to detail.
- Managed correspondence, reduced response time by ensuring timely replies.
- Organised meetings, improved communication within the team.
Sales and Marketing Executive/Assistant Manager
TECLA Investment
Lusaka, Zambia
11.2016 - 08.2018
- Drove market share growth by developing innovative sales strategies.
- Cultivated key relationships for improved brand visibility.
- Achieved customer retention through relationship management strategies.
- Developed compelling marketing campaigns to boost product awareness.
Marketing and sales executive
Peace Dove General Dealers
Lusaka, Zambia
01.2016 - 11.2016
- Boosted brand visibility by implementing innovative marketing strategies.
- Created compelling sales pitches for improved client engagement.
- Enhanced consumer relations with effective communication skills.
- Developed marketing plans to increase product awareness.
Receptionist
Abbeycony Driving School
Lusaka, Zambia
02.2014 - 08.2015
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Education
Bachelor of Business Administration -
Kwame Nkrumah University
Kabwe, Central Province 09.2020 - 07.2024
Diploma of Higher Education - Secretarial and Office Management
Evelyn Home College
Lusaka, Lusaka Province /2014 - /2016
Grade 12 Certificate -
Olympia Park High School
Lusaka, Lusaka Province 01.2012 - 11.2014
Skills
1 Communication and Interpersonal Skills - Strong verbal and written communication, active listening, and relationship-building abilities
2 Customer Service and Problem-Solving - Proficiency in addressing customer needs, resolving issues, and ensuring client satisfaction
3 Organizational and Administrative Skills - Effective time management, multitasking, and attention to detail in managing schedules, logistics, and office tasks
4 Leadership and Initiative - Ability to lead projects, take initiative, and collaborate across different roles and teams
5 Adaptability and Flexibility - Capable of handling diverse roles and adjusting to changing work environments with ease
Languages
English
Fluent
Bemba
Advanced
Nyanja
Advanced
Affiliations
- Reading and Personal Development: Engaging in business literature and self-improvement resources to enhance skills and knowledge.
- Networking and Professional Associations: Attending industry events and joining professional groups to build connections and stay updated.
- Volunteering and Community Service: Participating in community projects and mentoring to give back and support others.
- Travel and Cultural Exploration: Exploring different places and cultures to broaden perspectives and improve understanding of diverse people.
Other Responsibilities
1. Vice Chairperson - Electoral Commission, Kwame Nkrumah University (2024)
2. Member - Zambia Institute of Human Resource Management KNU Student Chapter (2021 - 2024)
3. Chairperson - Youth Movement (New Apostolic Church Kwame Nkrumah University) (2023 - 2024)
4. Class Representative - BBA Class (2022 - 2024), Kwame Nkrumah University
References
1. Mr. Mufalali S. Mwiya, Dean School of Business at Kwame Nkrumah University
Cell: 0979571349
Email: mufalalisimasiku@gmail.com
2. Mr. Mariwi Funny, Chief Accountant -Tecla Investment
Cell: 0960266185
Email: funnymariwi@gmail.com
3. Mr. Chizunki, Marketing and Logistics Officer, Football Association of Zambia.
Cell: 0966483894
Timeline
Bachelor of Business Administration -
Kwame Nkrumah University
09.2020 - 07.2024
Personal Assistant/Logistics Officer
Football Association of Zambia
10.2018 - 12.2019
Sales and Marketing Executive/Assistant Manager
TECLA Investment
11.2016 - 08.2018
Marketing and sales executive
Peace Dove General Dealers
01.2016 - 11.2016
Receptionist
Abbeycony Driving School
02.2014 - 08.2015
Grade 12 Certificate -
Olympia Park High School
01.2012 - 11.2014
Diploma of Higher Education - Secretarial and Office Management
Evelyn Home College
/2014 - /2016
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