Rabecca Mvula
Lusaka
Summary
Motivated and customer-focused hospitality professional with experience in front office operations, guest handling, reservations, and hotel administration. I take pride in creating a warm, welcoming environment for guests and ensuring smooth daily operations. Beyond my professional abilities I’m passionate in cooking and baking also about personal growth, building meaningful relationships, and staying grounded through faith and positivity. I enjoy learning new skills, improving myself, and contributing to environments where people feel valued and cared for. I'm seeking a role where I can bring both my hospitality expertise and my personal passion for people, calmness, and excellence into a team that values dedication and authenticity.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Guest Attendant
Stayeasy Hotel
Lusaka
2025.08 - 2025.11
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Assisted guests with check-in and check-out procedures efficiently.
- Provided information about hotel services and local attractions to guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Supported team members during busy periods to enhance guest experience.
- Worked closely with other departments such as marketing, catering staff, security team.
- Directed guests to the appropriate areas of the facility and answered questions as needed.
- Supported other team members during busy times by completing tasks assigned by leadership.
- Maintained daily logs of guest interactions and reported any issues or concerns to management.
- Greeted guests with a warm, friendly smile and provided assistance upon request.
- Interacted pleasantly with clients and guests when performing daily duties.
Intern
Stayeasy Hotel
Lusaka
2024.07 - 2025.02
- Assisted front desk operations with guest check-ins and check-outs.
- Coordinated room bookings and maintained reservation records efficiently.
- Supported housekeeping by ensuring timely completion of room preparations.
- Managed guest inquiries and provided information on hotel services.
- Collaborated with team members to enhance overall guest satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Sales Lady
Kabomba Management
Lusaka
2019.07 - 2021.02
- Managed Cash Transactions
- Assisted customers with purchases and inquiries
- Resolving Customer Complaints
- Maintained a clean and organized store environment
- Organized inventory to facilitate easy access and restocking.
- Generated weekly reports detailing sales performance against targets.
- Developed relationships with customers to ensure repeat business.
- Handled cash transactions accurately and responsibly.
Education
Front Office and Housekeeping Management
Zambian Institute For Tourism and Hospitality Studies (ZITHS)
Lusaka , Zambia 2023.01 - 2025.11
Grade 12 Certificate -
Makeni Secondary School
Lusaka , Zambia 2017.03 - 01/2019
Skills
- Customer Service Skills
- Teamwork
- Time Management
- Organizational Skills
- Basic Computer Skills
- Time management
- Strong multitasking
- Professional appearance
- Exceptional communication
- Cash handling
References
- Mr Victor Mulenga, Kabomba Management, 096752189
- Mr Phiri, Zambia Institute For Tourism and Hospitality Studies, 0971170461
- Madam Chimuka, Stayeasy Hotel, 0975914505
Languages
- English, Fluent
- Bemba, Fluent
- Nyanja, Basic
Languages
Nyanja
Proficient
C2
English
Proficient
C2
Bemba
Proficient
C2
Timeline
Guest Attendant
Stayeasy Hotel
2025.08 - 2025.11
Intern
Stayeasy Hotel
2024.07 - 2025.02
Front Office and Housekeeping Management
Zambian Institute For Tourism and Hospitality Studies (ZITHS)
2023.01 - 2025.11
Sales Lady
Kabomba Management
2019.07 - 2021.02
Grade 12 Certificate -
Makeni Secondary School
2017.03 - 01/2019