CRM software (eg, Salesforce);Microsoft Office: Word, Excel, PowerPoint, Outlook; Google Suite: Docs, Sheets, Slides, Gmail ; Data Analysis: Excel, Google Sheets; Content Management Systems: WordPress, basic knowledge of CMS platforms ;Communication Tools: Teams, Meets, Zoom, Skype, email management
Open To Work
Rachael Mwila Mutale
Chartered Accountant
Lusaka,09
Summary
Business Development Professional: Results-driven and strategic business development professional with over 3 years of progressive experience in sales, marketing, and client relationship management, including 4+ years in roles directly focused on business development. Proven ability to identify growth opportunities, develop and implement successful sales strategies, and exceed revenue targets. Expertise in market research, stakeholder engagement, proposal preparation, and performance analysis. Adept at promoting services, building strong client relationships, and collaborating effectively with internal and external stakeholders. Proficient in Microsoft Office Suite and experienced in analyzing performance metrics to optimize business outcomes.
Overview
13
13
years of professional experience
Work History
Business Development Team Leader
Prudential Life Assurance
Lusaka
09.2023 - Current
- Leading the team to expand sales reach, identifying new business opportunities and driving revenue growth.
- Conducting market analysis to inform sales strategies, staying up-to-date on industry trends and competitor activity.
- Promoting insurance products to clients, building strong relationships and identifying opportunities for growth.
- Developing and presented sales proposals to clients, driving sales growth and expanding business reach.
- Analyzing revenue performance metrics, identifying areas for improvement and optimizing sales strategies.
- Collaborating with internal teams and external stakeholders, driving business growth and expansion.
Accounts Officer
Tisha Investments Limited (OMC)
Lusaka
10.2022 - 08.2023
- Assisted in conducting market research to identify business opportunities and inform investment decisions.
- Analyzed financial data to inform business decisions, identifying areas for cost savings and revenue growth.
- Manage client account statements for timely updates.
- Liaise with clients to secure prompt payments.
- Process and record payment transactions.
- Reconcile client accounts for accuracy.
- Assisted in analyzing revenue performance metrics, identifying trends and areas for improvement.
- Provided administrative support for business development activities, preparing reports and managing correspondence.
- Entered financial data, ensuring accuracy and attention to detail.
- Maintained accurate financial records, ensuring compliance with regulatory requirements.
Business Development and Administration Coordinator
Tisha Investments Limited (OMC)
Lusaka
02.2018 - 09.2022
- Coordinated business development activities, identifying new business opportunities and driving revenue growth.
- Conducted market research to inform business development strategies, staying up-to-date on industry trends and competitor activity.
- Promoted company products and services to clients, building strong relationships and identifying opportunities for growth.
- Assisted in preparing sales proposals and contracts, driving sales growth and expanding business reach.
- Analyzed revenue performance metrics, identifying areas for improvement and optimizing business development strategies.
- Collaborated with internal teams and external stakeholders, driving business growth and expansion.
Bank Teller
Standard Chartered Bank
Lusaka
10.2015 - 12.2017
- Provided exceptional customer service, building strong relationships and resolving issues.
- Demonstrated expertise in banking products, explaining complex concepts to clients.
- Engaged in cross-selling bank products, demonstrating sales skills and product knowledge.
- Assisted in analyzing revenue performance metrics, identifying trends and areas for improvement.
- Provided administrative support for banking operations, preparing reports and managing correspondence.
- Demonstrated accuracy and attention to detail in cash handling, translating to financial management skills.
Branch Business Development Officer
Standard Chartered Bank
Lusaka
02.2013 - 09.2015
- Drove business growth through sales and marketing activities, identifying new business opportunities and expanding existing relationships.
- Conducted market research to inform business development strategies, staying up-to-date on industry trends and competitor activity.
- Promoted banking products and services to clients, building strong relationships and identifying opportunities for growth.
- Developed and presented sales proposals to clients, driving sales growth and expanding business reach.
- Analyzed revenue performance metrics, identifying areas for improvement and optimizing business development strategies.
- Collaborated with internal teams and external stakeholders, driving business growth and expansion.
Education
Bachelor of Science - Business Administration
The Copperbelt University
Kitwe, CopperbeltGrade 12 School Certificate -
Dominican Convent School
Ndola, CopperbeltSkills
- Client Relationship Management
- Sales and Marketing
- Problem-solving
- Market Research
- Proposal Preparation
- Performance Analysis
- Stakeholder Engagement
- Excellent communication and interpersonal skills
- Time Management
- Team player
- Team leadership and management
- Digital Literacy
- Microsoft Office 360
- Business Development
- Contract management
- Budgeting and cost control
- Negotiation
- Project Management
- Adaptability
- Investment Appraisal
- Financial Reporting
Affiliations
Zambia Institute of Chartered Accountants, Affiliate
Training
- Customer Due Diligence
- Customer Service
- Monitoring & Evaluation
- Project Planning & Management
- Leadership
- Customer Charter
- Anti Bribery
- Anti Money Laundering
- Cash Management
- Know Your Customer
- Psychosocial Counselling
- Reputational Risk and Operational Risk
- Health and Safety in a Work Environment
Personal Information
Driving License: Class B (SADC)
Professional References
- Mr. Honesty Habanyati, Senior Branch Operations Manager, Standard Chartered Bank, Lusaka, Zambia, habanyatih@yahoo.co.uk, +260977181596
- Mrs. Chilufya M. Luchembe, Operations Manager, Tisha Investment Limited, Lusaka, Zambia, chiluphia18@gmail.com, +260977608378
- Mrs. Majory Manje, Branch Supervisor, Prudential Life Assurance, Lusaka, Zambia, manje@gmail.com, +260977197412
Timeline
Business Development Team Leader
Prudential Life Assurance
09.2023 - Current
Accounts Officer
Tisha Investments Limited (OMC)
10.2022 - 08.2023
Business Development and Administration Coordinator
Tisha Investments Limited (OMC)
02.2018 - 09.2022
Bank Teller
Standard Chartered Bank
10.2015 - 12.2017
Branch Business Development Officer
Standard Chartered Bank
02.2013 - 09.2015
Bachelor of Science - Business Administration
The Copperbelt University
Grade 12 School Certificate -
Dominican Convent School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsWork-life balanceTeam Building / Company RetreatsWork from home optionHealthcare benefitsSoftware
Languages
bemba
Native language
French
Elementary (A2)
A2
English
Proficient (C2)
C2
Additional Information
currently pursuing Advanced Diploma of Chartered Accountacy with Zambia Institute of Chartered Accountants from 2021 to present
Certification
Monitoring and Evaluation (M&E) Certification, 2019 - [University of Zambia]
Project Planning and Management Certification, 2019
- [University of Zambia]
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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