Rachael Mweene
Lusaka
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior Property Preservation Specialist
FSI Outsourcing
Lusaka, Zambia
01.2020 - Current
- Drafted first-time reports on vacant and abandoned properties.
- Ensure verification of recent property inspections.
- Secured appropriate property inspection by vendor.
- File an insurance claim with the lender-placed insurance carrier or borrower carrier for damaged, vacant, and abandoned properties.
- Followed up with insurance companies through calls and emails for claim updates.
- Investigated whether payments were necessary based on internal inquiries.
Customer Care Copperbelt
Radian Stores Service Centre
Ndola
01.2017 - 01.2020
- Devised strategy to ensure ongoing record accuracy.
- Acquired knowledge in optimizing operational efficiency to boost customer experience.
- Enhanced customer service through continued education and positivity.
- Exhibited strong communication skills.
Travel Sales Agent/ Operations Assistant
Call Aid Management
Lusaka
01.2016 - 01.2017
- Handled client bookings with precision.
- Verifying client booking details with precision.
- Ensured client requirements were met based on their specifications.
- Secured reservations by handling client finances effectively.
- Conducted client consultations.
Telesales Consultant
Epicure by Taj Pamodzi Hotel
Lusaka
01.2015 - 01.2016
- Conducted comprehensive marketing research.
- Generated sales by engaging potential customers.
- Encourage customers to invest in products offered by Epicure by Taj.
Cashier
Nandos Restaurant
Ndola
01.2011 - 01.2013
- Handled customer orders efficiently.
- Handle customer inquiries.
- Utilized scanner for item processing.
Education
Bachelor of Business Administration - Bachelor of Business Administration
Northrise University
Zambia01-2024
Diploma in Public Administration -
National Institute of Public Administration
01.2014
Examination Council of Zambia (ECZ) Grade 12 General Certificate -
Chifubu Secondary School
01.2010
Skills
- Microsoft Office Suite
- Effective Presentation Skills
- Independent Task Management
- Effective Interpersonal Communication
- Attention to Detail
- Proficient in English Communication
Accomplishments
- Appointed senior specialist for Property Preservation
- Successfully completed mortgage service training
- Appointed to conduct onboarding training to new recruits on all Property Preservation processes
Languages
- English
- Bemba
- Nyanja
References
- Mr WC Kabaghe, NIPA, Chief Account, cwkabaghe@yahoo.com, +260977727076
- Mr Mwenda Lubi, Nandos, Manager, +26096918552
- Maryke Geyer, Epicure by Taj Pamodzi Hotel, Manager, Maryke.geyer@gmail.com, +260969552845
- Alice Kabalu, Call Aid Management, Manager, kabalu.bobo@gmail.com, +260976134922
- Patson Munje, Radian Stores Service Centre, Manager, munjepatson@gmail.com, +260962216434
- Chilombo Mukanda, Shared Value Africa International, Default Servicing Coordinator, mukandachilombo@outlook.com, +260977504520
Hobbies and Interests
- Computers
- Reading of different literature
- Surfing the Internet
- Community work
Personal Information
- Date of Birth: 10/04/94
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
Nationalregistrationcard
NRC: 45341/61/1
Timeline
Senior Property Preservation Specialist
FSI Outsourcing
01.2020 - Current
Customer Care Copperbelt
Radian Stores Service Centre
01.2017 - 01.2020
Travel Sales Agent/ Operations Assistant
Call Aid Management
01.2016 - 01.2017
Telesales Consultant
Epicure by Taj Pamodzi Hotel
01.2015 - 01.2016
Cashier
Nandos Restaurant
01.2011 - 01.2013
Bachelor of Business Administration - Bachelor of Business Administration
Northrise University
Diploma in Public Administration -
National Institute of Public Administration
Examination Council of Zambia (ECZ) Grade 12 General Certificate -
Chifubu Secondary School
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