Rafiki Mwanza
SOLWEZI,Zambia
Summary
Dedicated professional poised to excel as Laboratory Technician. Expertise in data entry complemented by strong mathematical and analytical skills. Proven ability to collaborate effectively within teams while delivering exceptional customer service. Committed to ongoing self-directed learning and skill enhancement.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Collections Clerk
Mofin Finance Limited
Solwezi, Zambia
07.2025 - 09.2025
- - Managed collections for delinquent accounts, successfully negotiating repayment plans and improving recovery rates by 30%.
- - Assisted in court proceedings by preparing essential legal documents, enhancing efficiency of case management.
- - Collaborated with diverse team to enhance customer satisfaction, leading to 15% increase in positive feedback through effective issue resolution.
- Developed system of efficient record-keeping to streamline collection processes.
- Scheduled regular follow-ups with clients; ensured timely debt repayments.
- Facilitated productive dialogue between company and debtor, improving relationship management.
- Achieved successful debt recovery by maintaining constant communication with customers.
- Collaborated effectively with team members to meet collection targets.
- Updated client files regularly, ensuring accurate record keeping for future reference.
Collections Clerk
Mofin Finance Limited
Mazabuka, Zambia
10.2023 - 06.2025
- - Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- - Represented company in legal matters when customers fail to pay.
- - Filed and prepared legal documents at courts.
- - Negotiated with clients in arrears and drawn up customer payment plans.
- - Worked successfully with diverse group of coworkers to accomplish goals and addressed issues related to products and services.
- - Assisted with customer requests and answered questions to improve satisfaction.
- - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly services.
- - Advised customers on repayment options when appropriate.
- Collected on past due accounts with average 6 months delinquency.
- Contacted approximately 60+ account holders daily.
Collections clerk
Moneta Finance Limited
Chipata, Zambia
01.2021 - 12.2022
- Prepared reports on collections activity contributing towards strategic planning efforts.
- Consistently met monthly collection goals due to tenacious follow-up techniques.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Persistently contacted customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimise collections receivables.
- Followed company protocols to keep sensitive and financial information secure.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Managed over 50 customer calls per day
Office assistant
Moneta Finance
Chipata, Zambia
01.2020 - 12.2020
- Improved office efficiency by organizing and managing files.
- Maintained tidy reception area, creating positive impression on visitors.
- Managed travel arrangements to ease executive schedules.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
- Strengthened office operations with diligent maintenance of supply inventory.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of office.
- Organized and maintain office common areas.
- Kept office tidy, organized and stocked with supplies.
- Greeted guests and clients with warmth and professionalism.
- Managed to attend to over 50 walking in customer per day
Education
Teveta Diploma - Science Laboratory Technology
Evelyn Hone College
Lusaka 06.2017 - 12.2019
Teveta Certificate - Information Technology
My Computer Training Academy
Lusaka 02.2014 - 03.2014
Grade 12 Certificate - Secondary School
Kamulanga Secondary School
Lusaka 01.2010 - 12.2012
Skills
- Leadership and teamwork
- Integrity and honesty
- Attention to detail
- Willingness to learn
- Time management efficiency
Personal Information
Languages
3
Languages
English
Upper intermediate
Nyanja
Upper intermediate
Tonga
Intermediate
Bemba
Intermediate
Hobbies and Interests
Reading, Travelling, Playing Chess, Marketing
Accomplishments
>In 2023 I won the best Employee award in Debt Collection.
>I won the best presentation award during my industrial attachment from the Dept of Biological Sciences at the University of Zambia
Certification
I graduated with a Teveta Diploma in Science Laboratory Technology from Evely Hone College on 25th July 2025
Affiliations
Playing Chess, Reading, Travelling and watching Movies
References
- Eunice, Milambo, Head of Legal Dept, 0975807446, Mofin Finance
- Mwelwa, Kabinda, Branch Manager, 0975805147, Mofin Finance, Mazabuka
- Racheal, Mungabo Hansingo, Branch Manager, 0964107420, Mofin Finance, Chipata
Timeline
Collections Clerk
Mofin Finance Limited
07.2025 - 09.2025
Collections Clerk
Mofin Finance Limited
10.2023 - 06.2025
Collections clerk
Moneta Finance Limited
01.2021 - 12.2022
Office assistant
Moneta Finance
01.2020 - 12.2020
Teveta Diploma - Science Laboratory Technology
Evelyn Hone College
06.2017 - 12.2019
Teveta Certificate - Information Technology
My Computer Training Academy
02.2014 - 03.2014
Grade 12 Certificate - Secondary School
Kamulanga Secondary School
01.2010 - 12.2012