Proven sales professional with a track record of exceeding targets at INFINIX MOBILITY, adept in customer acquisition and CRM. Leveraged sales strategies and exceptional communication to foster client relationships, enhancing business growth. Demonstrates adaptability and teamwork, contributing an increase in sales leads through innovative market research and engagement. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Enthusiastic professional with proven ability to help close deals and manage customer accounts. Demonstrates exceptional communication and problem-solving skills while maintaining customer satisfaction. Proven track record of consistently exceeding sales targets.
Hi, I’m
Rahab Mutafya
Solwezi
Summary
Overview
1
year of professional experience
1
Certification
Work History
INFINIX MOBILITY
Sales Intern
01.2024 - 08.2024
Job overview
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Conducted market research to assess customer needs and preferences.
- Employed excellent communication skills to negotiate deals successfully with diverse clientele.
- Balanced multiple responsibilities simultaneously while maintaining focus on achieving desired outcomes within set timeframes.
- Monitored competitor activities and pricing strategies to compare performance.
- Established trust with clients through consistent follow-up communications, fostering long-term relationships.
- Provided product and technical support to customers.
- Generated reports to track sales activity and performance.
- Exceeded personal performance targets regularly while contributing positively toward overall team goals.
- Continuously sought opportunities for self-improvement through relevant training programs offered internally or externally.
24 CARAT PHONES and ACCESSORIES
Sales Associate
05.2023 - 08.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Cavendish University Lusaka, Zambia
Bachelor Of Arts from Purchasing And Supply
University Overview
Athena Global Education America
Executive Diploma from Business Communications
08.2024
University Overview
Athena Global Education America
Certificate from Digital Marketing
08.2024
University Overview
Skills
- Sales Strategies
- Sales Events
- Sales strategy
- Data Evaluation
- Marketing
- Customer Acquisition
- Product Demonstrations
- Quality Control
- Client Nurturing
- Cash Handling
- Stock management
- Teamwork and Collaboration
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Adaptability
- Written Communication
Certification
Certified digital marketing agent
Highschool certificate
Hobbies and interests
Hobbies and interests
Reading
Sight seeing
Traveling
Watching movies
Listening to music
Learning new things
Languages
English
Advanced (C1)
Bemba
Advanced (C1)
Nyanja
Advanced (C1)
Marital status
Marital status
Single
Nationality
Nationality
Zambian
Additional Information
Additional Information
53kg weight
5.2ft. Height
Address
Address
Solwezi district northwestern province, urban area, Kaunda street house no.k3 opposite solwezi radio station next to zambeef
Previous employer (referee)
Previous employer (referee)
Mike simukonda. 0767097471. 24CARAT PHONES and ACCESSORIES (company owner)
Wavisanga Kasesa. +260964694351 (manager)
Dalitso. +260976516673 (supervisor) INFINIX MOBILITY
Alternative contacts
Alternative contacts
Vinveter samahanda (mother) 0977454389
David mutafya. (father) 0976824706
Birthday
Birthday
13th December 2002
Timeline
Sales Intern
INFINIX MOBILITY
01.2024 - 08.2024
Sales Associate
24 CARAT PHONES and ACCESSORIES
05.2023 - 08.2024
Cavendish University
Bachelor Of Arts from Purchasing And Supply
Athena Global Education
Executive Diploma from Business Communications
Athena Global Education
Certificate from Digital Marketing
Certified digital marketing agent
Highschool certificate
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